Need’s customer service training. Unresponsive. Lacks transparency. Bothered when asking for clarity. Generally unpleasant to work with.
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No good communication between Efrain and the customer, Efrain had poor communication, we had to always email him for everything and response rate was very slow as well. Best promotion were not offered at first we had to dig into other lenders and a lot of back and forth. Jordan K was very helpful and very fast to respond to my emails .
One good thing, even But when he did answer questions were answered.
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First of all, my home was started building in 08-21, in May 21 the loan processor sent us the email to ask us to pay for appraisal when the builder had not got the permit yet. We followed the order. Been there we were requested many times to support all documents and we did. The appraisal company went out to do their work without sending us any documents, and until now we don’t even know what they appraised for when the house had just frames.
Second, a month before closing we were ask to pay again, we told Jannie we did pay and she told us we need to pay again for RMC especially Jannie fault. Finally she fixed her fault.
Last but not least, when we needed to communicate with her she never answered her phone, one time we got a hold of her and told her about appraisal fee she needed to take it out from the loan and she did not. We were scheduled to meet to notary for the title at 1400 on 11-21 and it took us longer to get this thing done with anxiety. On Friday 11-18 we got the call from Maronda to cancel the lanai, we accepted that and called her back to let us know if any changes or wanted us to do anything she never answered or called back. The amount we needed to pay at closing day which was kept changing, we had the hard time to buy the cashier check with correct number to pay for the title. She didn’t help us as your company value. We flew out from different state and weekend all bank are closed we told them that but no one showed the care to it. We called Veronica to concern and she told us back that she would contact everyone who got involved to communicate with us and it did not happen. On Monday 11-21 (closing day) at noon we got the call from Kari (title company) to check with us if the lender (Jannie) called us to confirm the time we told her we didn’t. Every minutes of us is value and we didn’t want title company to wait for us so we drove there to wait and waited for 3hrs, Kari called us to let us know she had what she needed for and waited for Jannie’s call then she could release the paper work. I did not know if what happened between Jannie, Kari, and Karen we got to work with notary around after 5pm and Kari was not happy because we showed more receipt that needed to be deducted from the loan as we uploaded times when Jannie asked for. We just wanted to finish the whole terrible process we were not supposed to, but over all this was horrible communication and really bad attitude from the lender with us. If we need a loan we will not go with RMC sorry to say and not recommend any one that we know to go with RMC.
Again, thank you very much to get us to the end of this procedure.
Thomas and Thao Hahn
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First of all, my home was started building in 08-21, in May 21 the loan processor sent us the email to ask us to pay for appraisal when the builder had not got the permit yet. We followed the order. Been there we were requested many times to support all documents and we did. The appraisal company went out to do their work without sending us any documents, and until now we don’t even know what they appraised for when the house had just frames.
Second, a month before closing we were ask to pay again, we told Jannie we did pay and she told us we need to pay again for RMC especially Jannie fault. Finally she fixed her fault.
Last but not least, when we needed to communicate with her she never answered her phone, one time we got a hold of her and told her about appraisal fee she needed to take it out from the loan and she did not. We were scheduled to meet to notary for the title at 1400 on 11-21 and it took us longer to get this thing done with anxiety. On Friday 11-18 we got the call from Maronda to cancel the lanai, we accepted that and called her back to let us know if any changes or wanted us to do anything she never answered or called back. The amount we needed to pay at closing day which was kept changing, we had the hard time to buy the cashier check with correct number to pay for the title. She didn’t help us as your company value. We flew out from different state and weekend all bank are closed we told them that but no one showed the care to it. We called Veronica to concern and she told us back that she would contact everyone who got involved to communicate with us and it did not happen. On Monday 11-21 (closing day) at noon we got the call from Kari (title company) to check with us if the lender (Jannie) called us to confirm the time we told her we didn’t. Every minutes of us is value and we didn’t want title company to wait for us so we drove there to wait and waited for 3hrs, Kari called us to let us know she had what she needed for and waited for Jannie’s call then she could release the paper work. I did not know if what happened between Jannie, Kari, and Karen we got to work with notary around after 5pm and Kari was not happy because we showed more receipt that needed to be deducted from the loan as we uploaded times when Jannie asked for. We just wanted to finish the whole terrible process we were not supposed to, but over all this was horrible communication and really bad attitude from the lender with us. If we need a loan we will not go with RMC sorry to say and not recommend any one that we know to go with RMC.
Again, thank you very much to get us to the end of this procedure.
Thomas and Thao Hahn
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Not a great experience, lack of communication and honestly just to many issues to list
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Hello RMC, we as the Martinez family wanted to show you our gratitude for helping us through this long rocket journey of purchasing our new home. We especially wanted to thank Molly, Tina, and Jordan. They each were outstanding and completely selfless when it came to assisting our family. Personally, I have never met such hardworking and caring individuals, they truly were god sent angels that allowed us to purchase our home. Thank you all again for being an amazing team!Molly, Jordan and Tina, you will forever be in our hearts💕 RMC Home Mortgage rocks!!!
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Pamela was always there for any question. Very professional and helpful during this process. Thank you !
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Pam had our best interest at heart, was always available to communicate with, even at odd hours. Is very knowledgeable about the mortgage process and always kept us updated throughout the process.
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