I applied for the new build loan back in August and the home was to close in May. No one talked to me about locking in my rate once they knew my home was ready to close, then a couple days before I was to close they were asking for things such as my salary confirmation, tax returns, etc. I had all of this information packed in a POD. If they could have asked for this information even 10 days before closing it would have been easy to obtain but they ran me around like a crazy woman getting the information WHEN NOTHING IN MY LIFE CHANGED SINCE I APPLIED FOR THE LOAN ORIGINALLY IN AUGUST. They could have asked those questions and asked for clarification a lot sooner than THE DAY OF CLOSING. This was not a last minute purchase, they had plenty of time to take care of the loan process in due time professionally but alas, I was the one scrambling
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Dear Carolina,
I thank God for having placed in my path such a special person to take care of the process of my house and to be our tireless defender, people like you who live planting, advocating and acting within the law so that people can be happy in this chaotic world of suffocating survival. Mrs. CAROLINA May God continue to watch over you, protecting you, blessing you and giving you the strength to help the people who come along your professional path who need your guidance and advice. My family Elka and my daughter Juanita pray daily for your existence, we eternally thank you for your great efforts in this cumbersome process that only you know how much you helped us get to the end.
Lady CAROLINA we carry you in our hearts always!
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Extremely difficult process with sub-standard communication
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Jeff kept me informed of what is going on, and always was on top of the process. He did a great job. Thanks Jeff. - Chris G. Georgas
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I would truly love to give an Tremendous SHOUT OUT to the ONE and only ,and only Carolina Ortega, omg where do I start ….loving, kind, patient, phenomenal, stellar, on fire 🔥. Carolina have giving me hope to not give up on my Home do to minor issues cause I lost hope after a year passed. Carolina comforted me and told me in the end it will be worth it and as I have reach to the end and I finally turned those keys to my home I am yelling on the top of my lungs to carolina and I am saying THANK YOU CAROLINA!!!!!!!!!!! It was worth the wait, it truly was. My home is beautiful in every stitch of hard work that was put into it on hot days and rainy days. I am truly blessed for you being in my life for this moment , I could have got any loan officer but God has giving me you. From the restless night and all the sacrifices I have made to get here you made it all come together. carolina I truly am greatful for you and what you have done not only for me but for my three little ones. Carolina My Love, My Heart May God continue to bless you cause You are who make families smile the moment they get that call that says YOU ARE APPROVE!!!!! Sincerely love you Thank Once more!!!! Don’t stop what your doing. God loves you.😘
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Kevin and his team went above and beyond, especially Kevin for the first three or four months, kept in contact with us with updates and always had answers to every question me and my wife had. We can thank them enough, if it wasn't for them we would not be sitting in our dream home!! Thank you again!!
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Very helpful and profesional. Best experience ever
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through the process. Any customer would be blessed and fortunate to have Pam represent you. Thank you from hearts. We love our new home!
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Our building process was a little rough but Denton was always there to answer my question even if they didn't pertain to him. I really appreciated how patient he was with me as a first time home buyer and builder. Communication is the key to all things in life and especially this process and we are so glad Denton was our Dude! Thanks for all your hard work at seeing us over this finish line!!!
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Mrs Chenard has been very supportive and clear regarding things that could be done or not since we started the process until we closed.
Renewing every 3 months the documents for the mortgage was quite annoying. Especially when the processor was always someone new. But we went through it!
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