Everyone did great. Special thanks to Nichol who was super helpful and educated us on the whole process!
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We have owed between us both at least 4 houses and so have had to go thru this process multiple times and I have to say this was the worst experience ever. From being asked multiple times for the same document to waiting last minute for approvals to just poor communication of all parties definitely made the actual signing day, which is to be such a wonderful moment full of stress and plain annoyance. On top of it, when we got to the signing there was No representation from your company at all and we were there with someone who we had no idea who she was. There was no welcome no congratulation no nothing and again we have gone thru this before and this company versus others we have dealt with comes no where near. If every asked on recommendations we will definitely share our honest feedback with all.
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Nichol made the process so easy. Any question I had she was there to answer and help out in any way possible. She was amazing to work with! Thank you!
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It is perfect experience with Nichole
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Nichole was terrific, but there were a few curve balls thrown in at the last minute. She helped figure everything out.
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Nichol provided the best customer service around, and made sure that she was on time with all of the deadlines. She was very professional and helpful.
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Nichol was excellent. I could have asked for a officer to assist in working with my loan. Also Megan was extremely helpful and professional as well.
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I can't say enough about FBC, Nichol, and her team. I always knew the status of my loan and what information was needed during each step. I felt valued as a customer and can't recommend FBC enough.
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My wife and I had a very nice experience during a very stressful process. This is the 3rd home we have built and understood some of the things we would go through. All and all it was not a bad process.
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