Truly helpful and straightforward and communicates on a regular basis.
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I went with this lender because the builder chose it. I already had a lender who I had a great relationship with but was not able to get any incentives. I rate 2 stars because of poor communication. I rarely heard from my lender unless I called them. I explained from the beginning that I didn't want to buy points and I would wait for interest rates until closer to closing. When I locked the rate early, it was not explained that I was buying points to lower the rate and since I didn't understand the paperwork, nor did the lender go over it with me, I was surprised at closing with a big fee to buy points to lock the rate. Ibwas also promised when I locked the rate that if rates went lower before my closing, we could relock. I called twice to discuss this as my closing date got closer and it was explained that it wouldn't be worth it. I was not happy at closing to have someone else explain the paperwork to me because my lender couldn't do a better job.
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Cool, calm, and collected. Great follow up skills and very personable. Kevin did what he said he would do when he said he would do it. Awesome experience!
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Thank you Kevin and staff for easy and smooth application for home mortgage
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Kevin and Pamela were great. They are both knowledgeable, patient, and exceptional problem solvers.
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Kevin and the staff were easy to work with and always available. Very professional.
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Kevin and the team went the extra mile to get us the loan we needed. All team members were professional and made you feel they had your goals at heart. Would recommend RMC to anyone needind a loan. Thanks to all.
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Kevin Townsend was AMAZING and made our first home purchase a breeze.
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RMC Home Mortgage specifically Kevin Townsend made this process super easy for my family and me.
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