My wife and I are property managers by trade. We own four homes with paid-off mortgages. We have an 800+ credit rating and a low debt-to-income ratio. RMC and Kevin Townsend put us through a horrible situation. We were given the thumbs up with closing docs and a promise to finalize the next day. The next morning, our FHA loan was pulled out from underneath us with an excuse that the way some of our income was reported on our taxes was not allowed to be counted by the mysterious "underwriters". The problem with this blame game is that they had our tax information for over a month but waited until the last minute to pull the plug. This was after they knew we had an elderly father who needed his breathing equipment and was already in transit.
Had they addressed the issue 30 days ago, when they first got the tax documents, we could have made other arrangements, including paying cash for the house. The last-minute surprise put our dad in physical danger, and all we got was excuses.
We have as many as 20 mortgage experiences, but this experience was beyond description.
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Kevin made this such an easy and smooth process. He maintained great communication and followed through on all of my questions. He was always easy to reach and responded quickly to all of my emails. I highly recommend him!
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Kevin was so easy to work with. He explained everything when we had questions, always available, kind, & never made us feel uneasy about anything!
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Kevin was able to answer all my questions and get back to me in a timely manner. This was the easy home loan process I ever had.
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Thank you, we'll organized , very professional .work .
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The entire process was easy to use once I got use to using the app. Kevin and his team were very responsive with any questions or issues I had.
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Great communication easy process and always returns your call
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