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Jonathan Marcoline

NMLS# 145433  

Average Rating: 5  [131 Review(s)]
State(s) Served: WI
Current Employer:  Loan Officer RMC Home Mortgage, LLC [Orange Longwood Florida]


Lender Name ▲CountyCityStateAverage RatingNumber of ReviewsCurrent Lender 
FBC Mortgage, LLC OrangeOrlandoFlorida 12749 Lender Profile
1
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Great service by
Reviewed June 01, 2021 | Rating:
5
Everyone was so helpful. Loan went off without a hitch
Poor service by
Reviewed May 15, 2021 | Rating:
2
Difficult to get a hold of. Never returned calls or emails. Gave inaccurate advice regarding interest rates, told us it’s not a big deal to spend a few extra hundred dollars, and had to submit a ridiculous amount of extra paperwork the week of closing in order to close on time after being told be we did all we needed to.
Ridgecrest Ct. by
Reviewed April 07, 2021 | Rating:
5
Everyone was great that I worked with. However John was super. Always answered the phone when I called and had the answers.
easy to work with by
Reviewed March 17, 2021 | Rating:
5
they have a super convenient portal for secure document upload. they were easy to work with from the get go.
Helpful and Supportive by
Reviewed January 27, 2021 | Rating:
5
Jon and team were able to help me complete the mortgage process on my new home. They were incredibly responsive and when i had a question they gave great comprehensive answers. The process they follow was very clear, the website they use to collect information was easy to use. I was surprised about the amount of information that was required from the underwriter but i understand why that is necessary. Jon's team was able to answer any questions i had on those requests. Overall it was a great experience for me.
Great, responsive team by
Reviewed November 30, 2020 | Rating:
5
Second mortgage we have purchased through Jonathan and FBC. Always helpful and responsive to any needs and questions that arise during the process.
Great Service! by
Reviewed November 24, 2020 | Rating:
5
As a first-time homebuyer, Jonathan Marcoline and his team at FBC mortgage LLC made sure to spend extra time explaining the homebuying process to ensure I understood all of the steps. He was informative, professional, kind, supportive, and very responsive throughout.
loan process review by
Reviewed November 19, 2020 | Rating:
5
very good
Excellent customer service, support and overall experience by
Reviewed November 05, 2020 | Rating:
5
The FBC Team is exceptionally professional, courteous, and truly goes the extra mile to make sure the experience is painless. Between the online systems, notifications with videos to help align expectations throughout the process, and their ability to react quickly to a changing situation, I would highly recommend their services.
Completely Disappointed by
Reviewed November 01, 2020 | Rating:
1
Jonathan had an attitude every time I had questions and concerns along the way during the loan process. I have worked with 3 or 4 other mortgage companies in the past and have never been talked down to and disrespected like I was by Jonathan. The loan originator and loan processors were friendly as long as you just signed and sent what they asked for without asking questions. If you asked questions about the details of what they were asking they would become very distant and non-responsive. In those situations, the originator and processors would pass it off to Jonathan and he would try to bully me or mostly just lie. I was lied to about several things along the way. One conversation we had was when he told me “FBC services nearly all of the mortgages they write” and my loan would be serviced by FBC. I knew better and challenged him because I felt strongly that my mortgage would be sold within a month of my closing date. Fact is my mortgage was sold. The representative from the title company stated at my closing that FBC sells nearly all of the mortgages they write. Thats what she told me as she requested me to sign an acknowledgment that my loan was sold. I would not recommend FBC as a lender and certainly would never recommend Jonathan as a loan officer to anyone. I am completely disappointed. If the builder didn’t offer significant discounts to use their preferred lender (FBC), I would have definitely abandoned FBC during the application process would have gone to one of my previous lenders.
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