This company started the process with me very well, very kind, then it seems that I didn't qualify and immediately the kindness ended because they never returned my messages, they didn't even take the time to inform me what happened. I assumed that I didn't qualify, but not because they told me but because they never contacted me again.
It's unfortunate because even if I didn't qualify, I have hundreds of friends that I could have recommended to do business with them.
The least a client deserves is to see the process through to the end, whether good or bad.
Esta empresa empezo su proceso conmigo muy bien, muy amables, luego parece que no califique e inmediatamente se acabo la amabilidad porque jamas me regresaron los mensajes, ni siquiera se tomaron el tiempo de informarme que paso. Yo asumi que no califique, pero no porque ellos me dijeran si no porque jamas me volvieron a contactar.
Es lamentable porque aunque yo no calificara tengo cientos de amigos que les hubiera podido recomendar para hacer negocios con ellos.
Lo minimo que se merece un cliente es que se lleve el proceso hasta el final sea bueno o malo.
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I’m the type of person who needs their hand held when it comes to large financial transactions. Denton was there every time I had questions or doubts. We will do business again.
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From start to closing, we had a great experience with RMC. The team kept us updated with regular communication about the process and next steps. If there was anything we didn’t understand the team was readily available to provide assistance. The rates were competitive and they were flexible when we had to make changes. We would definitely recommend to anyone looking for a great lender.
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Denton made this a very pleasurable experience for Cathie and I even though I had 1 million questions. He always kept us in the loop and reassured us when we needed it. Thank you Denton for all your help.
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Elizabeth Larus was professional, efficient and kind. She was on top of the whole process and communicated with me throughout the process. She is a gem!
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We were pleased with the services provided by Denton and his team during our mortgage loan processing. Denton was very professional, courteous, knowledgeable, and patient. He was very responsive to our requests. I highly recommend Denton to any new prospective and existing RMC customers.
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Communication was subpar to say the least.
1- They delayed my closing, and later said they were able to close with available info. Incurred unnecessary fees.
2- I was left unhappy with the Closing Disclosure, with no follow up from loan officers.
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Denton Wilks and Monica of RMC Home Mortgage provided exceptional service, detailed communication, and guidance throughout the entire loan approval process. We are in our beautiful new home!
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Denton was great. This was my first time purchasing a house and did not have much knowledge on the process. Denton was more than kind enough to answer any and all questions in depth.
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The loan officer could not provide the documentation that was legally required 3 days prior to closing.
Until the day of the closing, we did not know the amount for cash to close.
Loan officer could not sort out simple things like escrow amount etc.
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