Working with Jordan was not the best experience at all. In the early stages of the loan process, I called him and left a voicemail about receiving down payment assistance and he never responded to give me the requested information. Also, his attitude was lackluster. In other attempts to contact him, if he responded it would take days and this was only after multiple attempts to include multiple follow up emails/phone calls and then having to cc the builder on emails. When he would call back, it was only after getting the builder involved and with these call backs, he wouldn’t provide clear answers. On one phone call, he was asked if he was delayed due to the hurricane, his response was no that he wasn’t in the path. However, during this same conversation after asking what was the reason for the lack of response he lied and said it was due to the hurricane. Jordan also knew that my initial closing date was going to be the end of the month, yet I was still made to sign the rate lock that would end prior to the closing. During the final stages of closing, my closing date was moved up to accommodate the rate lock, but this came after multiple attempts to contact him and after once again including the builder. Also during the final stages, he waited until the last minute to complete his part which caused delays with titling. Overall, he made the home buying process a lot more stressful due to him slacking on his job and unwillingness to communicate.
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Jessica was a pleasure to speak with. She assured me that she was intentional about doing the best job possible. She worked with Dillon Dale to make sure I was fully informed about the loan process. She sent all the necessary emails and phones in a timely manner that was very much appreciated. I am happy she was part of the masterful minded team that assisted me in purchasing my new home in South Carolina.
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From day one of applying for a home loan Dillon made me feel valued as a customer. His kind professionalism and accurate knowledge of the lending process is flawless. He was always encouraging and never missed a beat of keeping me up to date with every movement of the loan process. Dillon answered every question, even before I could ask them. I am grateful to have had him help me in my purchasing my new home. Dillon Dale is the absolute BEST!
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I had an extremely disappointing experience with JetHome Loans, the preferred lender for Coventry Homes. While I understand that everyone is out to make money, what shocked me was the deceptive and manipulative tactics used by a so-called “preferred” lender. Their rates are significantly higher than those offered by major banks, and once you lock in, don’t expect them to honor any “free float down” they promise. Despite my repeated requests and escalations, they refused to adjust my rate even when market rates hit their lowest in August, leaving me stuck at an inflated rate above 7%.
Their lack of transparency is alarming—they withheld crucial information, refused to provide a proper closing document, and made numerous clerical errors during the process. I insisted on signing documents in person, yet they forced me into e-signing without my consent. For first-time homebuyers like myself, I strongly advise steering clear of JetHome Loans. Their unprofessionalism and lack of integrity will taint your entire home-buying experience.
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Jordan was a pleasure to work with through out the entire process, even when I was not. He was very thorough and very informative and made me feel comfortable the entire time. I would recommend Jordan to everyone!
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I recently worked with Joani and was thoroughly impressed by her exceptional service. When an issue arose that threatened to delay our closing, Joani went above and beyond to resolve it. She even rallied the CEO and lawyers to address the problem promptly. Her proactive approach, clear communication, and dedication ensured that everything was handled swiftly and efficiently. Thanks to her efforts, we were able to close on time without any additional stress. I highly recommend Joani for anyone in need of a reliable and committed loan officer.
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George is brilliant at what he does. He is always available 24/7. I was thrilled and amazed at his response. He never missed my calls or e-mails. I would recommend him over and over. I had an excellent experience with him.
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Made the entire process fast and easy. Always available and quick to respond to answer questions.
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Here’s our experience with Savannah Moore:
While searching for a property through Coventry, we were directed to their preferred lender, Concierge Loan, where Savannah Moore became our loan officer. We completed our application and submitted all the required documents. However, she took an unusually long time to provide a prequalification offer for the amount we requested. She assured us that we could move forward, so we signed a contract with the builder and paid a 3% earnest deposit. Unexpectedly, Savannah later denied our loan without offering any explanation. Despite our repeated attempts to reach her, she ignored our calls and emails. We can't help but wonder if this was because of our race, as she refused to communicate with us. Her actions wasted our time and resources that could have been better utilized elsewhere. We are devastated by her lack of professionalism and communication.
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I went through Jet because my builder was offering incentives to go through them. I signed the contract with the builder and then got into contact with Jordan. From the very start Jordan was condescending and rude. Once the house was close to being built he tried to screw me with a 9% rate while adding 15k in points. After much arguing I was able to get it down to the regular rate at the time of 7%. I would have to send him the same documents multiple times, he emailed my ex-wife asking for docs while knowing the divorce was finalized. My ex wife had nothing to do with the purchase post divorce per the courts. He never removed her from my closing docs until the day of closing. He refused to communicate to my sales person and title which caused massive delays in closing. The whole company is filled with scum bags and scammers. RUN AWAY!!!!
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