Pamela is amazing! She gives great advice along the way and made everything easy to understand. Made my experience seamless!
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Pamela and her team were exceptionally friendly and professional. They were highly responsive to all of our questions and made the loan process incredibly smooth and stress-free. We truly appreciate their support and efficiency.
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My wife and I, (I'm a disabled veteran), were so close to giving up on our dream of homeownership. We had faced so many hurdles and roadblocks, it felt like we were never going to get the keys to our own place. But then we were assigned Pamela Johnson at Jet Home Loans.
From the very beginning, Pam was an absolute lifesaver. She worked tirelessly on our behalf, navigating the complexities of the loan process with expertise and grace. Pam was incredibly responsive, always available to answer our questions and explain things in a way we could understand. She was patient and encouraging, even when we felt overwhelmed and discouraged. Honestly, we wouldn't be homeowners today without Pam's dedication and hard work. She went above and beyond to make our dream a reality.
If you're looking for a lending company that truly cares, who will advocate for you every step of the way, and who will work diligently to get you into your dream home, look no further than Jet Home Loans and ask for Pamela Johnson. She's simply the best!
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Working with Jordan was not the best experience at all. In the early stages of the loan process, I called him and left a voicemail about receiving down payment assistance and he never responded to give me the requested information. Also, his attitude was lackluster. In other attempts to contact him, if he responded it would take days and this was only after multiple attempts to include multiple follow up emails/phone calls and then having to cc the builder on emails. When he would call back, it was only after getting the builder involved and with these call backs, he wouldn’t provide clear answers. On one phone call, he was asked if he was delayed due to the hurricane, his response was no that he wasn’t in the path. However, during this same conversation after asking what was the reason for the lack of response he lied and said it was due to the hurricane. Jordan also knew that my initial closing date was going to be the end of the month, yet I was still made to sign the rate lock that would end prior to the closing. During the final stages of closing, my closing date was moved up to accommodate the rate lock, but this came after multiple attempts to contact him and after once again including the builder. Also during the final stages, he waited until the last minute to complete his part which caused delays with titling. Overall, he made the home buying process a lot more stressful due to him slacking on his job and unwillingness to communicate.
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Jessica was a pleasure to speak with. She assured me that she was intentional about doing the best job possible. She worked with Dillon Dale to make sure I was fully informed about the loan process. She sent all the necessary emails and phones in a timely manner that was very much appreciated. I am happy she was part of the masterful minded team that assisted me in purchasing my new home in South Carolina.
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From day one of applying for a home loan Dillon made me feel valued as a customer. His kind professionalism and accurate knowledge of the lending process is flawless. He was always encouraging and never missed a beat of keeping me up to date with every movement of the loan process. Dillon answered every question, even before I could ask them. I am grateful to have had him help me in my purchasing my new home. Dillon Dale is the absolute BEST!
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I had an extremely disappointing experience with JetHome Loans, the preferred lender for Coventry Homes. While I understand that everyone is out to make money, what shocked me was the deceptive and manipulative tactics used by a so-called “preferred” lender. Their rates are significantly higher than those offered by major banks, and once you lock in, don’t expect them to honor any “free float down” they promise. Despite my repeated requests and escalations, they refused to adjust my rate even when market rates hit their lowest in August, leaving me stuck at an inflated rate above 7%.
Their lack of transparency is alarming—they withheld crucial information, refused to provide a proper closing document, and made numerous clerical errors during the process. I insisted on signing documents in person, yet they forced me into e-signing without my consent. For first-time homebuyers like myself, I strongly advise steering clear of JetHome Loans. Their unprofessionalism and lack of integrity will taint your entire home-buying experience.
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Jordan was a pleasure to work with through out the entire process, even when I was not. He was very thorough and very informative and made me feel comfortable the entire time. I would recommend Jordan to everyone!
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I recently worked with Joani and was thoroughly impressed by her exceptional service. When an issue arose that threatened to delay our closing, Joani went above and beyond to resolve it. She even rallied the CEO and lawyers to address the problem promptly. Her proactive approach, clear communication, and dedication ensured that everything was handled swiftly and efficiently. Thanks to her efforts, we were able to close on time without any additional stress. I highly recommend Joani for anyone in need of a reliable and committed loan officer.
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George is brilliant at what he does. He is always available 24/7. I was thrilled and amazed at his response. He never missed my calls or e-mails. I would recommend him over and over. I had an excellent experience with him.
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