I recently worked with Joani and was thoroughly impressed by her exceptional service. When an issue arose that threatened to delay our closing, Joani went above and beyond to resolve it. She even rallied the CEO and lawyers to address the problem promptly. Her proactive approach, clear communication, and dedication ensured that everything was handled swiftly and efficiently. Thanks to her efforts, we were able to close on time without any additional stress. I highly recommend Joani for anyone in need of a reliable and committed loan officer.
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George is brilliant at what he does. He is always available 24/7. I was thrilled and amazed at his response. He never missed my calls or e-mails. I would recommend him over and over. I had an excellent experience with him.
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Made the entire process fast and easy. Always available and quick to respond to answer questions.
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Here’s our experience with Savannah Moore:
While searching for a property through Coventry, we were directed to their preferred lender, Concierge Loan, where Savannah Moore became our loan officer. We completed our application and submitted all the required documents. However, she took an unusually long time to provide a prequalification offer for the amount we requested. She assured us that we could move forward, so we signed a contract with the builder and paid a 3% earnest deposit. Unexpectedly, Savannah later denied our loan without offering any explanation. Despite our repeated attempts to reach her, she ignored our calls and emails. We can't help but wonder if this was because of our race, as she refused to communicate with us. Her actions wasted our time and resources that could have been better utilized elsewhere. We are devastated by her lack of professionalism and communication.
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I went through Jet because my builder was offering incentives to go through them. I signed the contract with the builder and then got into contact with Jordan. From the very start Jordan was condescending and rude. Once the house was close to being built he tried to screw me with a 9% rate while adding 15k in points. After much arguing I was able to get it down to the regular rate at the time of 7%. I would have to send him the same documents multiple times, he emailed my ex-wife asking for docs while knowing the divorce was finalized. My ex wife had nothing to do with the purchase post divorce per the courts. He never removed her from my closing docs until the day of closing. He refused to communicate to my sales person and title which caused massive delays in closing. The whole company is filled with scum bags and scammers. RUN AWAY!!!!
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Had switched to jet due to a glitch in closing disclosure provided by them , which they never rectified or cared to provide a proper explanation.
Rates are not competitive but the loan officer does not care since Builder has them as preferred lenders.
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Wish list of due items were noted at the beginning of the process instead of receiving communication when next item was needed. Portal needs ability to add documents or responses instead of sending by email.
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I had the pleasure of working with Christian Durso at Jet HomeLoans. Christian is the best loan officer ever! He always returned my calls promptly and was always available to answer any questions/concerns that came up. Christian, along with Melissa and Kelly, made it possible for our dreams to come true! I highly recommend Jet HomeLoans.
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