We recently Purchased our first home and had very little knowledge about mortgage process, But Megan Goodson and Joani was pure professional and helped in understanding the mortgage process and over all it went smooth. I only concern I had is with rate which bit high when compared in market.
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I got the opportunity to work with Joani Ferris on my loan application and she made it very easy the whole process. She was very detailed in the whole process where communication was crisp and clear and she was very well organized throughout the overall execution.
Although I did not like JET Home Loan as a company because their rates are not good, I was getting much lower rates in other places but I had to go with them for closing as this was the preferred lender from the Coventry Builder side.
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Working with Joani and her team was an exceptional experience. Throughout the entire process, Joani demonstrated genuine care for us as her clients. She ensured a seamless experience from start to finish, maintaining excellent communication and responsiveness. Joani and her team's prompt follow-ups ensured everything progressed smoothly. Securing my mortgage couldn't have been easier with them. Truly, a 5-star service!
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Joani Ferris and her team were very helpful and efficient. When I had questions they were answered promptly.
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This was one of the most stressful lender I have ever had to work with. There always seemed to be a rush about answering questions in a concise way without getting any clarity to a situation or presenting any other options. Since our builder had an exclusive contract with jet home loans for the incentives (closing costs covered), customer service was taken for granted. If I tried to call to follow up and ask some clarifying questions, I got a feeling that I am wasting their time asking about somethings that may have been trivial to them. Lending should not be given such a bad re*****tion, but now I see how it could be.
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Joani and Kathy did an excellent job. They kept us informed and answered all of our questions and concerns in a timely and very professional manner.
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Joani did a great job communicating. The portal makes it easy to get her the info requested.
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Joani is incredible, went above and beyond in any and all aspects to make this process as stress free as it can be and she truly cares. I cannot stress enough how amazing of a job she did and how helpful she was during the entire process. Any question i asked got answered within minutes and that includes her being on a plane as one point. If this company could clone Joani they would never need another employee again. Thank you so much
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Joani and Megan were extremely helpful throughout the loan process. This is my first home and they made it extremely easy for me by contacting me whenever needed and answering all my questions. We really appreciate all there helps and answering all our questions. I highly recommend Joani & Team and Jet Home loans.
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Joani and Megan were exceptional loan officers who provided invaluable assistance throughout my loan process. Their unwavering responsiveness, even during weekends, was remarkable. They went above and beyond, exploring creative solutions and were easily reachable whenever I had questions. Overall, they made a stressful experience as good as it can be thanks to their proactive and supportive approach.
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