Joani did a great job communicating. The portal makes it easy to get her the info requested.
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Joani is incredible, went above and beyond in any and all aspects to make this process as stress free as it can be and she truly cares. I cannot stress enough how amazing of a job she did and how helpful she was during the entire process. Any question i asked got answered within minutes and that includes her being on a plane as one point. If this company could clone Joani they would never need another employee again. Thank you so much
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Joani and Megan were extremely helpful throughout the loan process. This is my first home and they made it extremely easy for me by contacting me whenever needed and answering all my questions. We really appreciate all there helps and answering all our questions. I highly recommend Joani & Team and Jet Home loans.
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Joani and Megan were exceptional loan officers who provided invaluable assistance throughout my loan process. Their unwavering responsiveness, even during weekends, was remarkable. They went above and beyond, exploring creative solutions and were easily reachable whenever I had questions. Overall, they made a stressful experience as good as it can be thanks to their proactive and supportive approach.
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We thoroughly enjoyed working with Joani and her team at Jet HomeLoans throughout our home-purchasing journey. No matter how many times we called or texted Joani (or her team) with questions, we consistently received prompt and helpful answers in return. Joani always did well to explain things in layman's terms, which we appreciated as first-time homebuyers. Joani and her team were kind, patient, professional, transparent, and willing to help whenever help was needed. They went above and beyond to ensure my husband and I felt comfortable with every decision we were making.
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Working with Joani, Megan and Jet Loans was a great experience all around and I really appreciated how responsive they were throughout the whole process.
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Real Estate Professional
Joani and Megan were awesome to work with! They got a loan closed for my client in 20 days, with 2 of those days being holidays. They answered all of my questions and my client’s questions with great professional knowledge and care. As a realtor who has worked with many lenders, I greatly appreciate their attention to detail, response times, and anticipation of anything that may help or hinder the process. Thank you to this excellent team!
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Unfortunately, our experience with the company Jet was extremely unpleasant, primarily due to the employee Tiffany. She was completely unprepared for her role, unable to communicate clearly, and extremely rude. Our case involved an international transfer, and she waited until the last day to clarify the information, despite there being an initial payment made to the constructor. The process had been ongoing for almost a month and, in the end, it was passed on to her manager who, although more polite, lacked knowledge about the case.
The closing day was scheduled for a Monday at 3 pm, and upon arriving at the company to sign, we were informed that the process had not been sent yet. Consequently, we ended up waiting at the company for almost 2 hours. We'd recommend to avoid this company. If you consider doing business with them, it's highly advisable to avoid dealing with this employee, Tiffany.
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Joani was helpful and always there when I needed answers for questions I had. I highly recommend her and jet homeloans.
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