I recently applied for a loan, and overall, there were some issues during the process, which is why I’m giving a 4-star rating. First, the interest rate they offered was quite high, at least 1.5% higher than the average market rate, which I found unsatisfactory. Secondly, throughout the application, many documents were only sent to the underwriter at the last minute, and any changes required additional supporting materials. This made the process feel cumbersome and added extra time pressure. Lastly, there were a lot of miscellaneous fees, which felt excessive and not very transparent.
However, it’s worth mentioning that Pamela was incredibly helpful throughout the process. She remained very professional and handled client concerns, including negative emotions, even under significant work pressure. I got the impression that she was working around the clock for her clients. Her professionalism and patience left a strong impression on me. Therefore, despite my dissatisfaction with the overall process and the interest rate, I gave a 4-star rating.
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Pamela is a pleasure to work with! Pamela helped answer all of our questions and got us into our dream home quickly. We are grateful to have worked with her and Francesca they were both excellent. Highly recommended!
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Pamela is amazing! She gives great advice along the way and made everything easy to understand. Made my experience seamless!
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Pamela and her team were exceptionally friendly and professional. They were highly responsive to all of our questions and made the loan process incredibly smooth and stress-free. We truly appreciate their support and efficiency.
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My wife and I, (I'm a disabled veteran), were so close to giving up on our dream of homeownership. We had faced so many hurdles and roadblocks, it felt like we were never going to get the keys to our own place. But then we were assigned Pamela Johnson at Jet Home Loans.
From the very beginning, Pam was an absolute lifesaver. She worked tirelessly on our behalf, navigating the complexities of the loan process with expertise and grace. Pam was incredibly responsive, always available to answer our questions and explain things in a way we could understand. She was patient and encouraging, even when we felt overwhelmed and discouraged. Honestly, we wouldn't be homeowners today without Pam's dedication and hard work. She went above and beyond to make our dream a reality.
If you're looking for a lending company that truly cares, who will advocate for you every step of the way, and who will work diligently to get you into your dream home, look no further than Jet Home Loans and ask for Pamela Johnson. She's simply the best!
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Pamela and her team really help our loan process to be quick and painless. Many Thanks!
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From the get-go, Pam was amazing! We found our house on a Saturday evening and negotiated with the builder. We were given her name and number, and she answered on a Saturday night and started the loan process with me right then. She is very responsive on all of my questions even the ones that she had nothing to do with and would guide me to the right person. I would text her at all times of the day even after hours and she always responded almost immediately. Jet loans makes the process very easy. Their app and portal lays everything out for you easy to upload and get them everything they need. Amanda was also very great to work with to get our loan funded and closed!
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She consistently demonstrates a high level of activity and remains thoroughly up-to-date. By keeping communication channels open, she ensures a seamless loan process, keeping customers informed every step of the way. Her readiness to assist and provide clarification to borrowers is commendable. I highly recommend her services for anyone seeking a smooth loan processing experience.
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