We were building and initial paper work said 6.5% interest. I assumed our rate was locked in but got a one and only call at that time from Marissa asking if we wanted to now lock in rate at 7.875? This should have been explained earlier in the process. Very impersonal with only email videos sent. Curtis Gilmore who took over when Marissa was out of town at least called to discuss things.
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This is the worst experience I have ever had, during a loan process. I had at least 10 different times where I have gone through the loan process, this is the worst of all. It appears no one knew what they were doing repeatedly ask the same documents, and even they had the documents. No one will inform me in time about the documents and then once you hear from them it is ASAP or the loan will not be done in time. Although the closing got delayed about 4 weeks from the initial date. I hope no one ever will work with them. I got entangled by the builder for $6000.00 incentive, now I feel I would have given someone $6000 to get out of it. Repeatedly asking where I get 2000 to 4000 dollars in my account. They do not trust IRS payments noted from the IRS website. I do not recommend anyone to use them. I am sure I am not the only one who has these feelings.
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I am very happy with the purchase of my new house. Everyone was very helpful to make it my dream home.
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The loan officer Jordan never picks your call and answer the questions . He simply forwards documents and ask to sign without even saying what the document is for?
Only one time I had a call with him was during my start of the loan process and never picks the call ,neither answers the doubts that I asked for after that.
He simply wants his documents being signed and says that it is mandatory and need the doc ASAP.
I did not have any other options to change the loan officer but to continue with him.
Me being a first time home buyer had many questions and doubts that needs to be clarified by the loan officer. But he never did that. I had to google each and everything to understand which document is meant for what and then sign accordingly.
Please future clients make sure that you are not going with Jordan to have a stress free process in your home buying journey.
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Joani came across a blessing when i was needing a lender who can advise and help me makes the correct choices.
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As first time home buyers, I cannot say enough about the high level of professionalism we experienced while working with Michael Lyons at Jet Home Loans! We knew from day one after speaking with Michael that we were in good hands and we were right! Every step of the loan process was smooth and completely taken care for us, which made this an enjoyable experience. Buying a home can be a stressful time, but when we had questions, Michael went above and beyond to answer them and explain in detail what everything to assure us in the process. We will definitely recommend Jet Home Loans and Michael Lyons to our family and friends and hope to work with him in the future again as well!
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While I did have 3 different loan agents throughout this process, George is the one that closed us out. During my time working with George he was cordial, positive, and had excellent communication. Any time I messaged him I was responded to almost immediately. I appreciated his work ethic and customer focused drive.
Thanks George!
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I've been dabbling in real estate investments since 1987 and have worked with quite a few lenders. Although the process has always been arduous, a good loan officer can make all the difference...and Katie did! She has a delightful personality and is professional, diligent, and knowledgable. Although this was a relatively small loan (therefore a small commission) you'd never know it by the attention and responsiveness given by Katie. As mentioned....she's awesome!!!
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Jet loans did an excellent job ie Dan and Curtis. They were great. We were not happy with the additional paper work that was required from the underwriter but the above fellows went out of their way to make the process happen
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