The service Jared provided was great. I had no issues whatsoever and he was very prompt with responses.
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Megan was so incredibly helpful throughout this crazy process. She ensured that everything was done correctly, answered all of our questions, and made sure we were ready for closing.
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I had the please of working with Jared and would do it again in a heartbeat. I was moving to South Carolina and he not only ran different sets of numbers, but he was helpful with the area, and super personable. Would highly recommend.
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Jared and his team were fantastic during the process of securing my loan. They assist and check in with you throughout the entire process. If you have any issues during the process, they work efficiently and effectively to help resolve your issue. I would highly recommend Jared and his team for anyone seeking a home loan!
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Megan was great helping me understand the whole process of getting approved.
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Very knowledgeable and helpful. Would highly recommend.
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Jared, was a huge help in securing my home loan and getting us money back at closing. He was extremely knowledgeable and was always willing to go above and beyond to explain anything that we may not have understood. We would definitely recommend using him as a loan officer.
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Have you ever worked with a company where every time seems like it must be their first time? That's this lender. Everything was fine enough with the loan officer, who seemed like he knew what he was doing (other than not including my wife's income at his recommendation, which caused much of the later frustration). Once it got to loan processing, oh boy, did it get annoying.
-Despite being the preferred lender for the largest builder in Sumter, who must sell 2/3rds of their homes to military, exactly zero knowledge of any military specific personal circumstances.
-Terrible communication skills. I had to fill out the same stupid form 3 times, with probably a dozen back and forths, before getting to closing and doing it, again, in front of the attorney. Infuriating. Not only could they not provide clear instructions, but it was pointless duplication of effort anyways. Just one example. There were several.
-At least one instance of unprofessional communication (complaining about me to my realtor). The others in mind are borderline, but I guess a 300k loan doesn't merit email etiquette.
-Have you taken out a loan before? What about a mortgage? What if the answer is yes and several to both like it is for me? Be prepared for this company to materialize new hoops for you to jump through, and ask you questions you've never heard from a lender before. Borderline insulting ones. Like I said. I've been through many loans, this was my third mortgage, and I experienced nothing like it with any other lender.
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Dawn was right along side me the whole way through and was great at communicating what was happening. I felt like I had known her for years because she is very personable, non-judgmental and a great listener. Rating of four stars only because underwriters ran into a bunch of issues on closing day which delayed closing and left me essentially homeless. We barely made the closing happen at the end of the scheduled day. Technically, we did close on time since it wrapped up on the scheduled day however we were 8 hours late.
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