Received email at 715 pm saying I need to wire $4000 more before closing at 11 am the next morning. Which was wrong. After signing at lawyers office had to wait additional 3 hours because mortgage company didn’t have paperwork in order to release the keys.
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Had to send paystub multiple times because underwriter didn’t understand. Everything seemed to be last minute. Had to prove payment of $24 twice.
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Excellent service from everyone that I spoke with at Homeowners Mortgage. All questions were answered quickly, accurately, and professionally.
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Living all the way up in MA they worked with us the whole time and put us at ease. Great people and made the process seem easy
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I've never done a real estate loan substantially by online app and email. The process was, at times, confusing and frustrating. Much of it was also due to using some of the included technology for the first time. Throughout the process, Dawn Nettle, Tonya Martin and Meg Brown combined their efforts to keep us on track and we landed on the scheduled closing date ok.
Note: This process should be aimed more toward an internet portal where the documents are can be read more easily. Note, I'm 71.
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Dawn was amazing! Everything I had a question or concern she was quick to respond and always helpful.
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Dawn and her team were wonderful and very prompt. We were in our new home in less than 30 days!
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Dawn was right along side me the whole way through and was great at communicating what was happening. I felt like I had known her for years because she is very personable, non-judgmental and a great listener. Rating of four stars only because underwriters ran into a bunch of issues on closing day which delayed closing and left me essentially homeless. We barely made the closing happen at the end of the scheduled day. Technically, we did close on time since it wrapped up on the scheduled day however we were 8 hours late.
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Dawn Nettle was extremely professional as was her team. Emails and phone calls regarding question were returned in a timely manner. I would recommend Dawn to anyone looking to finance their home.
⭐️⭐️⭐️⭐️⭐️
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