We purchased a home in Palm Coast and have the pleasure of working with Coastal loans and their team . the whole organization were exceptional . Kent is our loan originator and Tracy is our processor , they both made our experience stress free and easy. They kept us in communication through emails, phone calls and video messages. They answer all questions quickly and help guide us through the whole process. This was not our first home however this was our first enjoyable mortgage experience . Kent is knowledgeable and help us with locking in our rate and explained the pros and cons of the rates . I have been in the real estate industry for many years, and I can happily recommend Coastal loans to all my customers, friends, and family . Thank you to Kent and your team for going above and beyond to help us with getting into our beautiful new home.
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I would not recommend going thru coastal loans, they will tell you everything is on track and wait until the week of closing to tell you that you need to come up with more money than was agreed upon if you would like to be approved. They ask for the same documents 3 or 4 times, they ran my credit 3 separate occasions , they don’t update you on any news , you have to call and they don’t answer when you call. It was an overall horrible first time home buying experience. We also had a low rate and they did not want to lock in the rate and they waited 6 months to lock in a rate and the rate doubled so our closing costs went up ! Their underwriter also had our loan for over a month with no approval or denial.
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Jorge and his team were helpful every step of the way. He made himself available anytime for our questions and he made the process easy. I am glad we decided to work with Jorge to purchase our new home!
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Rolando and team was just amazing during this process. The buyer was delayed and the team worked with me to ensure everything was still taken care of making this process as easy as possible
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Was very professional. Explained in detail about the loan. Guide you in the process to get the loan completed.
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When we started this process, I was completely unsure of the processes and steps it was going to take. Audrey and the rest of the team made it a lot more manageable and easy to get through the process. Even working at night on occasion to answer questions. They were great.
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I’m very satisfied with my interactions and assistance from Rolando. I feel he was detailed and prompt to help when needed. My good experience ended there, I don’t know what happened, but it feels like someone just decided not to work on our loan anymore, we were constantly told the wrong information at the worst times, having to resubmit things that we had already submitted, it was a horrible experience. We were originally going to go with Better Mortgage, they offered a better rate with less points and were ready to fund within 2-3 weeks. Coastal Loans almost missed our closing deadline, charged more points, and I had to negotiate for a matched rate with Better.
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We like to thank Rolando Garcia,for all his help in purchasing our new home. Rolando was very helpful anytime I called or texted he will respond back to me in a timely matter, and answered any questions I had. It was a privilege working with Rolando.
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Rolando has been great throughout the loan process! Very quick to reply to questions!
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