I recently worked with Jorge at Coastal Loans, and I couldn't be more pleased with the service I received. Jorge was outstanding—professional, extremely knowledgeable, and adept at navigating any barriers that came up. He was always easy to communicate with and took the time to explain each step of the process, what actions I needed to take, and the timing for everything.
In addition, Chaniece was my loan processor, and she is outstanding! Her communication skills are amazing, and she clearly expressed what needed to be done and what she required to clear underwriting requests. Her efficiency and attention to detail made a significant difference in the process.
Buying a home can be incredibly stressful, but both Jorge and Chaniece made the entire experience smooth and manageable. Their expertise and dedication to their jobs were truly masterful. I highly recommend Jorge, Chaniece, and Coastal Loans for anyone looking to buy a home. Five stars all the way!
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I just want to highlight the Coastal Loans Team (Andrea , Victoria, and Jonathan) for their incredible work on my loan. Their turn around time moving me through the process was excellent. Resulted in me closing on the house asap. Jonathan specifically had really good response time to my day to day questions. He also kept me very up to date on the overall status of my loan. Victoria and Andrea were also a pleasure to work with! Just an overall great experience, and i couldn’t recommend them highly enough.
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They made it possible. Very polite, Great communication, overall satisfying with the service. They made our dream come true.
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I had the pleasure of working with Rolando and team at Coastal Loans for my home mortgage loan, and I couldn't be more impressed with their service, especially given my unique situation. From the start, the team demonstrated a remarkable level of professionalism and expertise, taking the time to understand the complexities of my case and providing tailored solutions.
Communication was seamless throughout the process. They were always available to answer my questions, offer advice, and provide regular updates. Their transparency and responsiveness made a potentially stressful process feel manageable and straightforward.
The team's dedication to customer service was outstanding. They went above and beyond to ensure that all aspects of my loan were handled with care and precision. Despite the challenges presented by my situation, they navigated every hurdle efficiently and effectively, ensuring that I received the best possible terms for my mortgage.
Their attention to detail and commitment to meeting my needs truly set them apart. I highly recommend Rolando at Coastal Loans to anyone in need of a mortgage loan, especially if you have unique circumstances. Their combination of knowledge, excellent communication, and exceptional customer care makes them an invaluable partner in the mortgage process.
Thank you, Rolando and team, for your exceptional service and for handling my unique situation with such expertise and care!
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Mr. Jorge did a great job, he was patient, diligent and assertive, thank you for everything.
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They didn’t keep up with the builders updates. Our house was completed 4 weeks sooner than expected and even though I kept in contact with them regarding the progress, the CO had already been issued before they started process of final approval and even then I had to push. Our house sat for an additional and unnecessary 2 1/2 weeks between that and underwriting requesting additional information. Pre-approval and conditional approval were completed 8-10 weeks prior and down to the wire I was scrambling to procure additional information for them that could and should have been requested during the conditional approval process. We were still able to close 12 days earlier than the original projected closing date, it was the most exhausting and unnecessarily stressful experience I’ve ever had getting a mortgage.
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Rolando took the extra step to make himself available to answer any questions or concerns. He is a true professional who knows how to take personal care of his clients.
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It’s was a pleasure working with the Coastal Loan crew. All inquiries, misunderstandings wer answered and explained. They stayed on top of the process and steps from day one. It was a pleasure and I’m over ecstatic with my new home. I can rest peacefully and gracefully enjoy what has become.
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Everyone was very helpful with this process.
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