I had the pleasure of working with Rolando and team at Coastal Loans for my home mortgage loan, and I couldn't be more impressed with their service, especially given my unique situation. From the start, the team demonstrated a remarkable level of professionalism and expertise, taking the time to understand the complexities of my case and providing tailored solutions.
Communication was seamless throughout the process. They were always available to answer my questions, offer advice, and provide regular updates. Their transparency and responsiveness made a potentially stressful process feel manageable and straightforward.
The team's dedication to customer service was outstanding. They went above and beyond to ensure that all aspects of my loan were handled with care and precision. Despite the challenges presented by my situation, they navigated every hurdle efficiently and effectively, ensuring that I received the best possible terms for my mortgage.
Their attention to detail and commitment to meeting my needs truly set them apart. I highly recommend Rolando at Coastal Loans to anyone in need of a mortgage loan, especially if you have unique circumstances. Their combination of knowledge, excellent communication, and exceptional customer care makes them an invaluable partner in the mortgage process.
Thank you, Rolando and team, for your exceptional service and for handling my unique situation with such expertise and care!
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They didn’t keep up with the builders updates. Our house was completed 4 weeks sooner than expected and even though I kept in contact with them regarding the progress, the CO had already been issued before they started process of final approval and even then I had to push. Our house sat for an additional and unnecessary 2 1/2 weeks between that and underwriting requesting additional information. Pre-approval and conditional approval were completed 8-10 weeks prior and down to the wire I was scrambling to procure additional information for them that could and should have been requested during the conditional approval process. We were still able to close 12 days earlier than the original projected closing date, it was the most exhausting and unnecessarily stressful experience I’ve ever had getting a mortgage.
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Rolando took the extra step to make himself available to answer any questions or concerns. He is a true professional who knows how to take personal care of his clients.
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It’s was a pleasure working with the Coastal Loan crew. All inquiries, misunderstandings wer answered and explained. They stayed on top of the process and steps from day one. It was a pleasure and I’m over ecstatic with my new home. I can rest peacefully and gracefully enjoy what has become.
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Hello guys, let's me tell you, just give a try they will help you all a way through. I'm the first-time buyer.My bank agent was Rolando Gracia and the processor is Lisa Piquette. To be honest they was so helpful. I'm wordless. They would do anything to help you get a house and the team has a lot of connections to break your taxes down and insurance. You are looking for a house or fist buyer with low money. Please missed
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Rolando was responsive and worked for our needs. The process was easy, full of updates, and guidance.
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Rolando was amazing and we are extremely happy we chose coastal loan. They waited for us to shop around before deciding they were the best fit for us. They got us in and helped us get a low interest rate. The incentive was extremely helpful. The communication rolando and his team has is amazing! They were so helpful and was unbothered by how unorganized I was. They helped tremendously with the pressure and confusion and stress buying a house comes with. Amazing work and I HIGHLY recommend rolando and his team
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Rolando went above and beyond for us multiple times when it came to helping us with our loan and finalizing everything for our new home. He was super communicative, informative, and helpful every time I spoke with him on the phone.
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I can't say enough outstanding things about this team!! Rolando and his team answered all my "stupid" questions withOUT ever making me feel ignorant!! I ALWAYS received an answer either via text, em or phone call. I would recommend Rolando and his team to EVERYONE!!! I'm not always the easiest person to deal with especially when I get frustrated BUT this team handled me like the PROs they are!! They made my home buying experience stress FREE!! Thank you soooooo much Rolando and team!
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