We had a terrible experience with a lender and reached out to Michael, who is her boss and he NEVER responded. We ended up have nearly 2 interest points (essentially $200,000 over the course of the loan) as a result of this lender's mistake. Other people that were working with her admitted that she had made a mistake in not locking our interest rates in on time and then Michael took no accountability, never even responded to our email.
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Karen was our lender for buying an investment property last month. She said that we could "lock in rates with 60 days out," but never reached out to do this. In fact, she reached out out with less than 20 days until closing, essentially FORCING us to work with her AND we could have locked in interested rates at nearly 2 points lower had she told us we were 60 days out. She then took NO accountability and became VERY unresponsive. We actually ended up taking he entire amount of the loan out of our house rather than work with her. The people working with her admitted that she had messed up, but we were given no restoration, no lowering of fees, nothing. In fact, they RAISED their fees with the final documents. I understand making mistakes but to have ZERO accountability is completely unacceptable.
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Mrs. Grim is awesome form start to finish for a first timer buyer/homeowner we have so many questions Karen Grim patiently answered all of it. My brother and I so Lucky to have Karen Grim our loan office. I would like to Thanks Miss Lauren too for helping.
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The process was pleasant. My loan agent was responsive for the most part and he was able to match my rate from a competitor
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Fantastic job to the folks at Trailblazer for being very professional and getting my loan approved and processed very quickly.
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As a first time home buyer, Gordon and Debra made the process very easy. You hear so much about how hard the home buying process is but they made it as simple as possible!
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Gordon Palmieri is an excellent Loan Originator. I did at least 12 to 13 home purchases and/or refinances. His response is quick and he knew what we are asking and telling us. If we want to change something in our loan application - he will do it with in no time. Gordon is honest and trust worthy.
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Very helpful loan officer, overall easy process and timely closure.
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We barely dealt with Ron, we were shunted over to some lady in Florida who was bad at communicating. If it wasn’t for the lender credit we were getting as the neighborhoods preferred lender, we would have switched lenders mid-process. Will not choose in the future.
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I enjoyed working with Jason Gardena and his team. They were responsive and professional throughout the process. There were multiple delays due to kinks in the supply chain as I built my new home, but Jason and team kept me informed throughout the process.
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