Stick with Jon because he is as professional as they come. The processor on the other hand, not as much. Poor grammar, explanations lacking and slow response times were very frustrating, not to mention that emails were all I got, not phone calls like Jon. We were also given a poor appraisal for our new home and nothing was done about it until we told them a poor review was coming. Sad that it had to come to that, but I didn’t want others getting caught up in the same situation.

She did a great job!

Throughout the process details and explanations were very unclear. More specifically, I was initially denied, found a new lender only to find that PSH could process my loan. Original disclosure was incorrect, only to be told it would be fixed on the final papers. The final closing was very rushed, the sale price was wrong the day before closing, I was asked to move closing from noon to 4 so the paperwork could be completed, I was also asked to just wire a few thousand more to make sure I was covered even though the sale price was being corrected down $17k. The paperwork came over around 4:40 and there were items on there that was never on prior disclosures, the admin reached out to a few folks only for me to be reassured that it was the CDD and it is correct. After further questioning the adjustments, I still do not have specific details on what was added. I specifically asked for my property tax and CDD and I still have not gotten this answer, I was overcharged on my closing. The response that I did receive is they used the wrong tax year and the adjustment was wrong but I don't know the specific $ even after several requests. I was told they are really busy trying to close several homes prior to shutdown and they would likely resolve this sometime in January. This is very unprofessional and I would like to have a detailed review immediately with someone who can give me an honest objective answer. I answered below that I am not sure if I have the best rate, this answer is based on the integrity and attention to detail that I witnessed throughout my process.

You can never fully know how wonderful it was to have such a kind, warm, efficient team to help  my wife and I through the process. Thank you for helping us secure a loan for our dream home. We are so glad you were able to lock in a good rate for us. Roger, with attention to detail, persistence, and dedication. You made the mortgage process so easy for us! We appreciate you.

The only times I needed to reach out were with general questions throughout my buying process. Everything was smooth and clear to an extend that left me without reason to reach out. Would recommend for future buyers.