Here’s our experience with Savannah Moore: While searching for a property through Coventry, we were directed to their preferred lender, Concierge Loan, where Savannah Moore became our loan officer. We completed our application and submitted all the required documents. However, she took an unusually long time to provide a prequalification offer for the amount we requested. She assured us that we could move forward, so we signed a contract with the builder and paid a 3% earnest deposit. Unexpectedly, Savannah later denied our loan without offering any explanation. Despite our repeated attempts to reach her, she ignored our calls and emails. We can't help but wonder if this was because of our race, as she refused to communicate with us. Her actions wasted our time and resources that could have been better utilized elsewhere. We are devastated by her lack of professionalism and communication.