I worked primarily with Yvette Cortes an associate of Kelly Taylor. Yvette made the rigorous process of procuring the loan as pianless as possible with her professionalism ,patience and a very pleasant personality
And all this was done without meeting her in person.
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Kelly and her team went above and beyond. They were absolutely amazing. As a first time homebuyer I had no idea what to do on anything, but they were there right along the way helping us through the whole process. Besides doing the office work it was the little things that pushed them above the others. My spouse and I received Merry Christmas emails, I received a happy birthday message from Kelly, and then a beautiful email about the loss of my spouse's aunt from Covid. It's the little things like that which makes the biggest difference. Highly recommend!
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The team was easy to work with from the beginning and always very informative. Always ready to answer questions and keeps you in the know. Definitely work for you to get you the best rates
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Very professional and caring team makes process very easy
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Any questions I had she would always respond back no matter what day or time it was she stayed on top of everything and let me know what all was needed for the next step so I was never scrambling around trying to get paper work together
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We started our loan process in late 2020 for a new build home. We have finally moved in, it was stressful and a few bumps in the road but fbc was there to answer any questions and help us with any questions, we had a first time home buyers! Over all smooth experience.
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Everyone involved was very helpful and patient. They all walked us through every step and very professional..
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Yvette loves her job. She communicates with you constantly. She is personable, compassionate and goes beyond her job title to make Dreams come true.
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From the very beginning of the process, Kelly Taylor's team member, Brady was on it! He was communicative, efficient, positive and always helpful. Brady allowed me to ask all of my questions and he always was responsive. He even answered after hours and this was not expected. I then had the pleasure of working with team members on the insurance side, documentation needed side, and other sides. Every person I worked with was amazing and made every step as easy as possible. Even on the closing side. My closing date was fast, as we had sold our home and FBC was on it and worked so very hard to assure the timeline was met, even when it was outside of the norm. Thank Brady and all of the FBC team!
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I went into this process as a nervous first time home buyer not knowing what to expect. The process with FBC much easier than expected. I will definitely recommend FBC in the future. Thanks.
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