First Choice first calculated my escrow incorrectly (over collecting due to reassessments that came in around the time of the refinance closing). I was told I could fix it after close easily. This was absolutely not true; it took nearly 6 months to do so. Then, when I was able to get the reassessment rolled back, First Choice did not recalculate my loan right now even though I provided them with a new property tax bill when the customer service rep asked me to do so. When I called back, they said that their policy did not allow within the time period I asked for the recalculation. I was told it was self-correct during the escrow analysis regular process in May. It was indeed recalculated. AT DOUBLE THE RATE when someone keyed in my property tax bill at the double the amount it should be. Now my bill is higher than when it was just wrong at the start of the year, and it is still wrong despite multiple calls to customer service. This is terrible lender, by the sheer neglect and gross incompetence of the escrow department alone.