We worked with SunTrust for 2 months and they kept asking us for more and more documentation. I got tired of it all and went to another lender. Two days later, we had a loan commitment. I had planned to complete the process with SunTrust to see who would have the better rate, but a week after we got our loan commitment from the other lender, they came back and asked for 6 more pieces of documentation. No thanks!