Jay Zerquera, Loan Officer at FBC Mortgage, LLC Reviews & Ratings

Loan Officer Profile

Jay Zerquera

NMLS# 164414

Average Rating:

[190 Review(s)]

State(s) Served: FL, GA, KY, NC

Current Employer: Loan Officer FBC Mortgage, LLC [Orange Orlando Florida]

www.teamjandj.com

Phone: 407-872-3383

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Home Mortgage by Jamie B
Reviewed April 03, 2023 | Rating:

Jay was excellent to work with. He is an expert in his field, very responsible, very responsive and courteous. Highly recommend his services

Review Questions and Answers:

1. Loan Type Conventional	8. Did your loan close on time? Yes
2. Loan Term	9. Was your loan program appropriate for your needs? Yes
3. When did you close the loan?	10. Was your call returned in a timely manner? Yes
4. Processor on Loan:	11. How likely are you to recommend your loan officer to others? Very likely
5. Do you feel you received a competitive rate? Yes	12. How likely are you to recommend the loan processor? Very likely
6. How did you hear about your lender? Realtor	13. How satisfied were you with the processing of your loan? Very satisfied
7. Branch? Orlando, FL	14. State Property In Florida

Auburndale Home by Joseph S
Reviewed December 01, 2022 | Rating:

It was a pleasure working the wider team on my loan and closing it on time.

Review Questions and Answers:

1. Loan Type Conventional	8. Did your loan close on time? Yes
2. Loan Term 30 Year Fixed	9. Was your loan program appropriate for your needs? Yes
3. When did you close the loan? 0 – 3 Months Ago	10. Was your call returned in a timely manner? Yes
4. Processor on Loan: Jennifer Retherford	11. How likely are you to recommend your loan officer to others? Likely
5. Do you feel you received a competitive rate? Yes	12. How likely are you to recommend the loan processor? Likely
6. How did you hear about your lender? Builder	13. How satisfied were you with the processing of your loan? Satisfied
7. Branch? Orlando, FL	14. State Property In Florida

Useful Tips

Easy process and the team were very helpful.

Home purchase by Tabatha J
Reviewed September 15, 2021 | Rating:

I want to thank my FBC mortgage team for all the help and hardwork getting me approved for my mortgage. This is the second time I've used FBC and they were just as professional and helpful as the first time.

Review Questions and Answers:

1. Loan Type FHA	8. Did your loan close on time? Yes
2. Loan Term 30 Year Fixed	9. Was your loan program appropriate for your needs? Yes
3. When did you close the loan? 0 – 3 Months Ago	10. Was your call returned in a timely manner? Yes
4. Processor on Loan: Kendall Kirkland	11. How likely are you to recommend your loan officer to others? Very likely
5. Do you feel you received a competitive rate? Yes	12. How likely are you to recommend the loan processor? Very likely
6. How did you hear about your lender? Past Customer	13. How satisfied were you with the processing of your loan? Very satisfied
7. Branch? Orlando, FL	14. State Property In Georgia

owner by Jack M
Reviewed March 18, 2021 | Rating:

very helpful

Review Questions and Answers:

1. Loan Type Conventional	8. Did your loan close on time? Yes
2. Loan Term	9. Was your loan program appropriate for your needs? Yes
3. When did you close the loan?	10. Was your call returned in a timely manner? Yes
4. Processor on Loan:	11. How likely are you to recommend your loan officer to others? Very likely
5. Do you feel you received a competitive rate? Yes	12. How likely are you to recommend the loan processor? Very likely
6. How did you hear about your lender? Other	13. How satisfied were you with the processing of your loan? Satisfied
7. Branch? Orlando, FL	14. State Property In Florida

Great Service and EASY!! by Michael P
Reviewed February 24, 2021 | Rating:

Jay and his team did a great job! Their service and ease of providing information though their secure website made my refinance so easy and smooth! If I ever need a mortgage again I'm calling Jay and his team!

Review Questions and Answers:

1. Loan Type Conventional	8. Did your loan close on time? Yes
2. Loan Term 15 Year Fixed	9. Was your loan program appropriate for your needs? Yes
3. When did you close the loan? 0 – 3 Months Ago	10. Was your call returned in a timely manner? Yes
4. Processor on Loan:	11. How likely are you to recommend your loan officer to others? Very likely
5. Do you feel you received a competitive rate? Yes	12. How likely are you to recommend the loan processor? Very likely
6. How did you hear about your lender? Past Customer	13. How satisfied were you with the processing of your loan? Very satisfied
7. Branch? Orlando, FL	14. State Property In Florida

Useful Tips

Have all your paperwork ready to go such as income and assets.

Amazing and Fast. by Robert B
Reviewed February 17, 2021 | Rating:

Great service. Amazing team! Very fast. I would def recommend using them.

Review Questions and Answers:

1. Loan Type Conventional	8. Did your loan close on time? Yes
2. Loan Term 30 Year Fixed	9. Was your loan program appropriate for your needs? Yes
3. When did you close the loan? 0 – 3 Months Ago	10. Was your call returned in a timely manner? Yes
4. Processor on Loan:	11. How likely are you to recommend your loan officer to others? Very likely
5. Do you feel you received a competitive rate? Yes	12. How likely are you to recommend the loan processor? Very likely
6. How did you hear about your lender? Past Customer	13. How satisfied were you with the processing of your loan? Very satisfied
7. Branch? Orlando, FL	14. State Property In Florida

Not pleased by Tyler G
Reviewed February 08, 2021 | Rating:

Not pleased with our refinance process. Not sure where the blame falls but we started the process sometime at the end of May or beginning of June and did not close until the middle of January. Had to submit the same documents several times. Got bounced from brand to branch and loan officer to loan officer. Will avoid using FBC in the future.

Review Questions and Answers:

1. Loan Type USDA	8. Did your loan close on time? No
2. Loan Term	9. Was your loan program appropriate for your needs? Yes
3. When did you close the loan?	10. Was your call returned in a timely manner? No
4. Processor on Loan:	11. How likely are you to recommend your loan officer to others? Not likely
5. Do you feel you received a competitive rate? Yes	12. How likely are you to recommend the loan processor? Not likely
6. How did you hear about your lender? Past Customer	13. How satisfied were you with the processing of your loan? Very satisfied
7. Branch? Orlando, FL	14. State Property In South Carolina

Great expierence by Karen C
Reviewed January 21, 2021 | Rating:

great expierence

Review Questions and Answers:

1. Loan Type FHA	8. Did your loan close on time? No
2. Loan Term 30 Year Fixed	9. Was your loan program appropriate for your needs? Yes
3. When did you close the loan? 0 – 3 Months Ago	10. Was your call returned in a timely manner? Yes
4. Processor on Loan: Diane	11. How likely are you to recommend your loan officer to others? Very likely
5. Do you feel you received a competitive rate? Yes	12. How likely are you to recommend the loan processor? Very likely
6. How did you hear about your lender? Builder	13. How satisfied were you with the processing of your loan? Very satisfied
7. Branch? Orlando, FL	14. State Property In Florida

Useful Tips

Be patient it will happen!

Great customer service and Fast processing. by Xavier M
Reviewed November 19, 2020 | Rating:

Great customer service. Always answered my phone calls and emails in a timely manner and clarified every doubt I had. They made the process simple and easy for us.

Review Questions and Answers:

1. Loan Type FHA	8. Did your loan close on time? Yes
2. Loan Term 30 Year Fixed	9. Was your loan program appropriate for your needs? Yes
3. When did you close the loan? 0 – 3 Months Ago	10. Was your call returned in a timely manner? Yes
4. Processor on Loan: Veronica Freconna	11. How likely are you to recommend your loan officer to others? Very likely
5. Do you feel you received a competitive rate? Yes	12. How likely are you to recommend the loan processor? Very likely
6. How did you hear about your lender? Builder	13. How satisfied were you with the processing of your loan? Very satisfied
7. Branch? Orlando, FL	14. State Property In Florida

Nice agent by Dan G
Reviewed October 29, 2020 | Rating:

Pam C in the office was amazing to work with. She was very professional and extremely helpful. She always made herself available when I had questions. I would absolutely work with FBC in the future.

Review Questions and Answers:

1. Loan Type Conventional	8. Did your loan close on time? No
2. Loan Term	9. Was your loan program appropriate for your needs? Yes
3. When did you close the loan?	10. Was your call returned in a timely manner? Yes
4. Processor on Loan: Pam C	11. How likely are you to recommend your loan officer to others?
5. Do you feel you received a competitive rate? Yes	12. How likely are you to recommend the loan processor? Very likely
6. How did you hear about your lender? Builder	13. How satisfied were you with the processing of your loan? Somewhat satisfied
7. Branch? Orlando, FL	14. State Property In Florida

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