From our first phone conversation to the day of closing (almost 2 years due to circumstances beyond our control) Ed was always available & willing to answer my questions. As a first time homebuyer Ed's insight & explanations helped me navigate the process with ease & confidence. I can't put into words how highly I recommend Ed.

We did not want to use Jet Home Loans originally because of the poor service from Ed Mayor and his team. Ed is a Mortgage Loan Originator (NMLS 71999) and is the root of our complaint. I'll focus on the 2 larger issues that resulted in financial impact: The first was in regards to mortgage rate and closing disclosure. Ed and I had talked about the interest rates for the loan and how we had an option to add additional funds towards lowering the interest rate. On 12/6/2022 I informed Ed and his team we did not wish to put any additional funds towards lowering the rate. I also asked Ed to confirm we were not locked in the rate could be changed. Ed confirmed this via email same day. Several days went by without any follow-up communication. I reached multiple times asking for updates. I was told by one of the loan officers that we were awaiting the appraisal before moving forward. On 12/115 we receive the appraisal, on 12/20/2022 we were informed our loan was clear to close. I immediately followed up with Ed as we had still not discussed what the final rates would. He then called me and informed me that everything was done and ready to go. When I asked about the rate he confirmed money was put towards lowering the rate. When I asked why this was done contrary to our instructions on 12/16 Ed stated "I didn't see that email." I then explained that he did and even responded to the email confirming things weren't final. The second matter took place on 12/27/2022, the day before our closing, we were informed by the closing attorney that the loan officer and their team removed all deposits. Any EMD or Builder deposits could not be applied, and the builder would have to send an addendum to refund this money. We were responsible to cover the amounts out of pocket being refunded in order to close.

My experience with working with Ed has been phenomenal. Words cannot explain how much joy it has brought to me and my family for the holidays. I had narrowed down my searches to other banking institution never considering jet homes but he came highly recommended and he definitely lived up to every word that they have told me about him. He made sure that he explains every part or process everything that he is about to do and will do. And the level of communication and the love that he provides is unexplainable. I would definitely recommend anyone to work with Ed. this is my first home and he made it feel like a home even adore I have never met him in person but just talking to him over the phone feels like we have been friends for years. Thank you so much Ed for placing my family in this lovely home and thinks everyone at Jet home loan for what they have done.

My family and I had a superior experience with Ed Mayor. He takes time to communicate with his clients openly and on a regular basis. Moreover, his solution finding skills are exceptional. Ed truly puts his clients first and even supports processes that are not necessary his core responsibility. We highly recommend doing business with Ed.

I would like to say that when Ed took over as my loan officer It was a dramatic change from what I had previously experienced with Jet Home Loans. It was very refreshing to be talked with instead of talked to. He was very efficient and accommodating to answer any questions or concerns that I had as well as take the time to help me along the way as I had for all intense and purpose had no other support /representation from my agent. Ed was very kind and truly showed care and compassion. At a time where someone is not vulnerable he was there and I don’t know how many times I said thank you but I’m sure it wasn’t enough. There were many bumps in the road and I was absolutely heartbroken when I lost my rate due to to all numerous delays of the house. He allowed me to lean on him always answering the phone or returning my call promptly. In a day and age where it seems everyone is just out for their paycheck - Ed is the exception. He remained constant during the entire 14 months- a genuine and kind man. Not sure that I would’ve made it through without having him as my loan officer.