We did not want to use Jet Home Loans originally because of the poor service from Ed Mayor and his team. Ed is a Mortgage Loan Originator (NMLS 71999) and is the root of our complaint.
I'll focus on the 2 larger issues that resulted in financial impact:
The first was in regards to mortgage rate and closing disclosure. Ed and I had talked about the interest rates for the loan and how we had an option to add additional funds towards lowering the interest rate. On 12/6/2022 I informed Ed and his team we did not wish to put any additional funds towards lowering the rate. I also asked Ed to confirm we were not locked in the rate could be changed. Ed confirmed this via email same day.
Several days went by without any follow-up communication. I reached multiple times asking for updates. I was told by one of the loan officers that we were awaiting the appraisal before moving forward. On 12/115 we receive the appraisal, on 12/20/2022 we were informed our loan was clear to close. I immediately followed up with Ed as we had still not discussed what the final rates would. He then called me and informed me that everything was done and ready to go. When I asked about the rate he confirmed money was put towards lowering the rate. When I asked why this was done contrary to our instructions on 12/16 Ed stated "I didn't see that email." I then explained that he did and even responded to the email confirming things weren't final.
The second matter took place on 12/27/2022, the day before our closing, we were informed by the closing attorney that the loan officer and their team removed all deposits. Any EMD or Builder deposits could not be applied, and the builder would have to send an addendum to refund this money. We were responsible to cover the amounts out of pocket being refunded in order to close.
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Ed was on point, and very helpful. He took time and had a conference call with me and my wife. He answered all I questions and concerns and totally explained the process and gave us valuable information on points buy down. Very helpful!!!
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My experience with working with Ed has been phenomenal. Words cannot explain how much joy it has brought to me and my family for the holidays. I had narrowed down my searches to other banking institution never considering jet homes but he came highly recommended and he definitely lived up to every word that they have told me about him. He made sure that he explains every part or process everything that he is about to do and will do. And the level of communication and the love that he provides is unexplainable. I would definitely recommend anyone to work with Ed. this is my first home and he made it feel like a home even adore I have never met him in person but just talking to him over the phone feels like we have been friends for years. Thank you so much Ed for placing my family in this lovely home and thinks everyone at Jet home loan for what they have done.
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It's been several months since my husband, and I closed on our brand-new home in North Carolina. With our crazy and busy schedules, we both cannot forget how Ed Mayor has helped us in getting our second home loan in North Carolina. We currently live in NY for our jobs and finding a lot and builder during the pandemic was very challenging, but it was a huge blessing obtaining a home loan during the peak of the pandemic. We were recommended by the builder to use Ed Mayor. When we first spoke to Ed, we hit it off right away. His sense of humor, personality and his brilliant knowledge in the home buying process, was over the top and how he reassured us over and over that he will assist us in getting a home loan. He guided and educated us, walked us through the paperwork step by step. There were sometimes that we did not hear from Ed, like we had projected, but after learning about his busy work style, we stepped back and let him do his magic. In 2020/2021, it was a very busy time, everyone wanted a home loan more than ever and we understood that Ed had other applicants. He handled everything behind the scenes, called us when he needed to. It was a long journey in waiting for the house to be completed, but it happened, and we did it, thanks to Ed. Ed has gone above and beyond. We are very happy with the results and will always be forever grateful to him. We will keep him in mind so that if anyone that is looking for a home loan officer, whether it be family or friends, Ed it the Guy.
Warm regards, Ray and Dianne
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My family and I had a superior experience with Ed Mayor. He takes time to communicate with his clients openly and on a regular basis. Moreover, his solution finding skills are exceptional. Ed truly puts his clients first and even supports processes that are not necessary his core responsibility. We highly recommend doing business with Ed.
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I would like to say that when Ed took over as my loan officer It was a dramatic change from what I had previously experienced with Jet Home Loans. It was very refreshing to be talked with instead of talked to. He was very efficient and accommodating to answer any questions or concerns that I had as well as take the time to help me along the way as I had for all intense and purpose had no other support /representation from my agent. Ed was very kind and truly showed care and compassion. At a time where someone is not vulnerable he was there and I don’t know how many times I said thank you but I’m sure it wasn’t enough. There were many bumps in the road and I was absolutely heartbroken when I lost my rate due to to all numerous delays of the house. He allowed me to lean on him always answering the phone or returning my call promptly. In a day and age where it seems everyone is just out for their paycheck - Ed is the exception. He remained constant during the entire 14 months- a genuine and kind man. Not sure that I would’ve made it through without having him as my loan officer.
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I would like to say that when Ed took over as my loan officer It was a dramatic change from what I had previously experienced with Jet Home Loans. It was very refreshing to be talked with instead of talked to. He was very efficient and accommodating to answer any questions or concerns that I had as well as take the time to help me along the way as I had for all intense and purpose had no other support /representation from my agent. Ed was very kind and truly showed care and compassion. At a time where someone is not vulnerable he was there and I don’t know how many times I said thank you but I’m sure it wasn’t enough. There were many bumps in the road and I was absolutely heartbroken when I lost my rate due to to all numerous delays of the house. He allowed me to lean on him always answering the phone or returning my call promptly. In a day and age where it seems everyone is just out for their paycheck - Ed is the exception. He remained constant during the entire 14 months- a genuine and kind man. Not sure that I would’ve made it through without having him as my loan officer.
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I definitely want to thank Kellie Davis for all her support. She was amazing!! Once Ed Mayor took this loan over everything ran smooth. Also want to give a shout out to Meica Domino for helping get this to the finish line. Great team.
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Navigating a first time purchase is intimidating. Ed was fantastic to work
with. Seamless interaction, all questions answered, easy peasy.
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My wife and I used Jet HomeLoans to purchase our house. I was very impressed with my loan officer Ed Mayor and his team. Fantastic with communication...I think Ed took my call literally every time I reached out to him which is incredible. This guy is a mortgage guru he just knows his stuff inside and out he could explain any little detail I asked of him I mean he just instilled confidence in us the entire way and we were of course very grateful for that since my wife and I were on edge praying and hoping everything worked out. And sure enough, it worked out great. I sincerely recommend Ed and Jet HomeLoans.
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