Mrs. Cynde Velez is the best. I will be referring her to my friends family and voy workers. I already put a bug in AVP of my dept at work about using Mrs Velez, and I really don’t refer people. But, she deserves all my referrals. Thank you Cynde.
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Cynde Velez was very professional and knowledgeable. She was caring, she returned my calls on time. But most of all she kept me informed. There were a few hiccups during the closing process but because of her they seem seamless. I have already recommended her to a friend. She's awesome! The tittle company was excellent ( especially Gloria Vazquez )
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I want to start off by saying how extremely disappointed we were with going through the refinance process with your company. When we started this process, at the recommendation of others, we made it very clear that we were going to be married in October 2020 and would need the process completed prior to then because we did not want our marital status or name change to present an issue or require us to completely start over. We started this process in August 2020 and felt that should be more than enough time to finalize. We were timely on what we needed, HOWEVER what we were not getting was the expected service from Cynde Velez. On MULTIPLE occasions, we were needing to reach out to Cynde to ask for a status update BECAUSE SHE WAS NOT COMMUNICATING WITH US. How can you go through a refinance when you are needing to reach out to the loan officer more than her proactively communicating with you? THAT WAS ABSOLUTELY INEXCUSABLE AND POOR CUSTOMER SERVICE. On top of this, once we were in the final stages of closing, we had to close and sign paperwork TWICE, ON 2 DIFFERENT DAYS. We had a closing date, someone came out and we signed the paperwork. Might I add that we told Cynde from day 1, the appropriate way my wife’s name needed to show on all paperwork. She was told this on multiple occasions, even through normal day to day contact. So what happens when it was time to close the 1st time, YES HER NAME WAS INCORRECT. ARE YOU KIDDING ME? How many times does a company and loan officer need to be made aware of THE SAME ERROR? There were also other errors in the paperwork, so we needed to advise Cynde. How ironic, Cynde was not being responsive and might I add, our wedding has already occurred and we are trying to do things appropriately. Thankfully Cyndi Parker got involved and helped get items moving forward. So we had to have a 2nd arrangement date for closing. This is not easy with having to work and allocate time in our day for a process that SHOULD HAVE BEEN SMOOTH.
I want FBC to know how poor this experience was and Cynde Velez only added to this absolutely HORRIBLE experience.
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Thanks for everything you have help me with.
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Everything was super easy and they helped me every step of the way
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