Mal, Stephanie, and Audra got us through the process within 2 months. Stephanie and Audra were very clear to explain the documents, their request and confirm when they received what they needed. They were extremely responsive and efficient in the process. Mal made it very clear in each conversation he was working with multiple buyers and then the end of the year was busy for him. During the process, he often mixed us up with other buyers and missed key details in the documentation. We were scheduled to close within 30 days of the process beginning, however one week prior to closing, we were informed that our current home needed to be sold before we could close. As a result of this oversight, our closing was pushed back by a month, impacting our families holiday plans. After this error was made, we never heard from Mal again via email or phone. In the future, it may be best to acquire assistance when there is anticipated increase in loan activity. We were often confused with other buyers, incorrect email addresses on personal documents that included financial and personal information. Throughout the process we experienced my husband's last name being spelled incorrectly up to the actual moment we sat down at the closing table. This clerical error delayed the law firm from proceeding with the closing by about 30 minutes to wait for corrections. This was an error we brought to the attention of numerous people one month prior when we began the buying process. Our purchase experience was not just another "deal" to us.
|
Mal McLean was my loan officer. I could not have asked for a better loan officer. He was knowledgeable, diligent, and more Importantly kept me informed at every stage of the process. I would definitely recommend him to anyone in need of an outstanding loan officer.
|
Very helpful, in understanding the home buying process. Extremely professional and knowledgeable
|
Mal was our LO. He was very informative, extremely helpful and made himself available whenever we needed him nothing but 5-star service l
|
Mal, Stephanie, and Audra did an incredible job. So patient with us and supremely professional.
|
The team was great and very detailed. They made sure that I was in the loop on everything and pushed me to meet my goal of being a 1st time Home Owner. Thanks TEAM!!!
|
I used Homeowners Mortgage to apply for my VA loan. They were very knowledgeable about the process, and was always ready to provide answers to my questions. Mal and Stephanie were very easy to reach through messages, emails and phone calls, which made the process as easy as possible. I am highly recommending this lender to everyone looking out for a reliable and knowledgeable lender, especially my military folks, because they made the process seemingly easy.
|
Very professional team that worked very hard to help us close on a home between two Hollidays in two weeks!!
|
|
|
The only reason we used this lender was because of the closing cost offered from the builder for using their lender.
|
| 1 2 |