I spent weeks supplying information to Thomas Sorrentino. After two weeks correspondence I was told that he is not hopeful to close on deal, that he shouted seen it before but he was so busy with other loans. A month and a half later I discovered a $950 charge for the appraisal that was never done, contacted Tom, he said he will take care if it on Monday morning. Called him at the end of the day. He said he was very but and he forgot to reverse it. As of not 4 days later I contacted him again, he said he delegated his assistant Anita to contact somebody in Synovus bank.