Definitely very compassionate at what he does! Answers any questions you have and walks you through every little thing, especially as a first home buyer!
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Absolutely the best service with a mortgage lender I have ever experienced!!!
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Working with Steve Koller was an amazing experience. Not only is Steve an expert in this field, he is totally dedicated to his customers. Steve spent countless hours with me, explaining everything, helping me determine what I could afford and being an ever-present source of support through every step of this process. He provides an exemplary level of expertise and customer support.
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Met the Koller Team Feb 2022. Beginning 2023, spotted a place we likedand contacted Steve Koller about reopening a loan application submitted in 2022. He immediately went to work on it and within the week we were fully informed in all aspects of rates and loan requirements. Loan closed over a six week period which was the time span we requested. the team kept us informed at every step of the process and closed on the designated time and day 10 March 2022.
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Looking for a mortgage? Look no further, because I found the most incredible mortgage company for you. Yup. After much searching, I found one company that outshines all the rest—FBC Mortgage in The Villages, FL.
To be fair, the other mortgage companies I met with were also nice, helpful, and knowledgeable, but I felt like I was just a number to them. The difference is that FBC Mortgage gives over-the-top exceptional customer service. How? They met me at the door just as I arrived at their building, escorted me to their offices, and along the way introduced me to everyone who worked there. This simple act shows they value their employees and made me feel valued by giving me all their attention. They asked what I was looking for in a mortgage and listened to what I had to say. They were super friendly, extremely professional, and did due diligence by contacting me several times since our initial meeting. They wanted my business. They even asked the ultimate question of what they could do to secure my business. Exceptional customer service is sadly lacking in our society, but this group has pretty much aced it. Oh…and they gave me an incredible mortgage rate!
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My wife and I have purchased a couple rental properties through Steve's FBC branch in the Villages. Both times it was a great experience. So when we decided to make Florida our permanent home it was an easy decision to use his agency again. We are now in our home and it is awesome. Thank you Steve, Pam and all the Koller team!
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Worked with two competent and personable loan officers from FBC We own two properties in the Villages Florida. My wife and I were introduced to Loan Officer Steve Koller through FBC Loan Anthony Filone. They were both extremely helpful and knowledgeable about remortgaging our property.
My wife and I will definitely refer FBC to our friends, neighbors, and family for future mortgages based on the excellent service provided by Steve Koller and Anthony Filone
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This group is the most helpful, patient and professional i have ever worked with. Even with the aftermath of hurricane Irma looming large, the were always ready to answer my questions and provide the guidance needed in this challenging and time consuming process.
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