Ryan was incredible! Monica not so much.
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Team was great and always had the answers to the question (even before I had a chance to ask).
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Ryan was immediate to respond at every step, phone, text, email, after hours. He was on top of every detail. We had a glitch, not his fault, and we worked thru it together. I am very detailed, and he exhibited the patience to answer all of my questions, and even go back over same info as requested without any attitude. Even more of a testament is that towards the end, he had the audacity to go on his honeymoon (sarcasm), but in his absence, his team and coworkers upheld the same standards he did. Ryan even reached out a couple of times while on his honeymoon. I have already referred a client of mine to Ryan, and will refer anyone to him.
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Ryan and the team were absolutely the most responsive. They didn’t take any opportunity to embellish any details only were gracious and happy to have our business. We have used FBC 3 times now and every time they improve and save us money. Thank you!
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What a great company, and what a great team, starting with Ryan. Kept us informed of the process, and signing virtually was a breeze. Thanks to you Ryan and your team!
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Made the process hassle free and offered a better rate and closing costs than our current lender.
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We can't be happier with the service provided by FBC Mortgage during our mortgage refinance. This was our third business experience with them in the last 6 years, and as usual, they did an amazing job. This time our loan originator was Ryan Zacrep. Ryan could have not made things easier for us. Communication, level of service, quality, friendliness and logistics; all "A+". This last refinancing process was our best and easiest closing experience so far. Thank you for the excellent work the whole team provided. We can't wait to do business with FBC Mortgage again in the near future. Please keep the good work.
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We were happy to have the help from our realtor and the FBC staff during this process.
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