She was satisfactory in her interactions and processing the loan with us.
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Quita and her team were phenomenal. They had excellent communication and no matter the time or day they were always available to answer my questions and help me through the process. Extremely knowledgeable and great customer service!
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We started our mortgage process with another lender that pulled out late in the process because of a problem with the boat dock at the condo. Since we were well into the contract period, we urgently needed fast action to secure a loan before we lost the home. We contacted FBC Mortgage, explained our dilemma, and they took it from there. Our loan officer, Quita, was extremely professional, knowledgeable, and capable. When we explained the issue with our first loan, she determined that the problem was with the mortgage guarantor and assured us that FBC Mortgage would not have the same problem. Quita was on top of the process from start to finish and she kept us informed throughout. The entire FBC Mortgage team, especially our loan officer and loan processor, ensured the process moved along without delay. Not only was the loan completed with very favorable terms but ahead of schedule allowing us to close a day early. We are very thankful that we chose FBC Mortgage for our lender.
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This is my 3rd completed loan with Quita and FBC mortgage in the last 8 years. Without a doubt the BEST people to work with if in need of mortgage services. Quita and her team are extremely fast in responding to questions and issues. My wife and I could not be more pleased with the professionalism and customer service we received with our loan processing. Do yourself a favor and use Quita and FBC for your loan needs.
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I was referred to Quita Williamson by a friend/co-worker who also had Quita's help purchasing a new home earlier this year. I was very nervous about the process considering I am a first time home buyer. From the very first conversation I had with her all the way up until closing, she made me feel confident that I could achieve this dream for myself. Every time I got nervous again or did not understand something, she put my mind at ease by answering and explaining details for every question I had. I will use Quita again for my future mortgage needs and also refer her name to anyone who asks me for a referral.
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My loan was painless. Quita and the staff kept me informed and up to date every step of the process.
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Quita and her team are fantastic. They made it a seamless process.
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Real Estate Professional
As a real estate professional, I'm always tracking tasks and deadlines for all parties involved in my transactions. It was refreshing to work with Quita who didn't need reminders along the way. She has a proactive approach to important dates and a solution-based mindset. It was a pleasure working with her!
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Thank you to the entire team for such a smooth re-fi, I love the fact that most of the process was electronic.
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