Molly was very responsive to both e-mails and phone calls. Very helpful, patient and friendly!

From Contract to Closing was just under 17 months, and I was dealing with first FBC, then RMC during the entire process. I have no idea how busy my loan officer was, but I feel I could have gotten a earlier lock on my rate if communication was better. As far back as Jan 2021, I asked how early one could lock on a loan....never heard back. In Jan of 2022, I started inquiring with my Sales agent as well as my loan officer about rate locks. I was told they were "going to do a webinar soon" and I would have all my questions answered. Weeks, then months went by and I finally demanded info. (I have a number of unanswered emails regarding rate locks that I sent.) By then, rates had started to climb. I was also hearing rumors of shennanegans that RMC was playing with customers to mess with their loans, either to delay them and then going over the lock date, or to get the customer to cancel their contract. I was terrified on losing the house, so I kept my head down and just prayed for closing. Tina was a big help and returned my emails and calls, Dylan was great also, then they took him off my loan. Sorry, Molly dropped the ball and RMC will never get my recommendation or business. From what I read and stories I hear, they are borderline predatory lenders. Below is a question if I would recommend my loan processor. I am not sure who that is. If it was Tina, I would give her a great rating.

Updates and communication through emails and their secure website were great. Mortgage process was flawless.

Process was easy. Everything was handle on the computer or over the phone.

Molly was exceptional in helping us closing on our home. She was very helpful in answering every question we had and was very patient in helping us understand everything. We are so thankful that we had her on our side throughout this stressful process.