I decided to go with JetHomeloans, the preferred lender for DreamFinders after careful consideration. The experience was good up until the very end. They pay 100% of your closing costs which saved us $18,000. Where things went wrong was communication at the end near closing. Underwriters were asking for information at the very end that should have been handled much earlier in the process and closing was rescheduled 3 times- once because of a delay on the builders part, twice because the lenders were not ready. We had to reschedule furniture delivery and internet installs and endure extra stays at a hotel as we were homeless as we waited to close. The loan officer showed zero empathy for what we were going through and seemed unconcerned for our situation. Communication between the lender and title company was pretty much non-existent and we had to act as the go-between with these two parties just trying to get the closing paperwork over to the title company so we could close. We eventually closed 8 days after our original closing date and only a day late due to the lender not getting the paperwork to the title company on time.
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Michael Lyons was amazing from start to finish. He was extremely professional, and prompt in communication!!
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Initially had a great experience with the process and easy to use upload portal. Communication was good. Things then changed later in the process as we got closer to closing. Once rate was locked in, we should have had final figures for closing. We didn't get final figures until an hour before closing and they changed the structure of our loan last minute on us. We were forced to close that day by the builder otherwise we would have lost our deposit. We were also purposely told the wrong amount to wire in requiring us to go back and send anther wire on Saturday.
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Ended up paying cash for the home. The loan terms were high (I had a lender tell me that they could do for almost half a point less and less closing costs), but more importantly the process was super uncoordinated and until they needed something from me I never heard anything. The day of closing I had someone ask me if I was in Florida (which I was not) despite my repeatedly informing everyone. Never felt like I was getting the best service or best deal. There were individuals at Jet that were great (eg. Felicia) but as a whole it was not a great experience. Also I asked Jet if I could back out of the loan and pay cash the day of closing and I was told no. But then I called the title company and she said give me 30 min and I can make it happen! Kind of shady. I probably would not take a loan from them if I could avoid it!
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During this process of home buying was quite stressful but Michael was great through it all. He was very informative and really helped me understand any information that was new. I really do appreciate his professionalism and making himself so available to me and y family.
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As first time home buyers, I cannot say enough about the high level of professionalism we experienced while working with Michael Lyons at Jet Home Loans! We knew from day one after speaking with Michael that we were in good hands and we were right! Every step of the loan process was smooth and completely taken care for us, which made this an enjoyable experience. Buying a home can be a stressful time, but when we had questions, Michael went above and beyond to answer them and explain in detail what everything to assure us in the process. We will definitely recommend Jet Home Loans and Michael Lyons to our family and friends and hope to work with him in the future again as well!
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Having Michael and his team taking care of my mortgage process was a blessing. Michael showed me options to get everything done properly, save money, and be on time, even in the most uncertain moments. Highly recommended.
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Michael and his team are amazing. Easy to work.
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Buying a new home and relocating to a new state can be stressful but Michael Lyons with Jet Loans made the process as easy as possible. He guided us every step of the way and explained each facet along the way.
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We couldn’t be more thankful for our loan officer Michael. This whole process was a lot smoother because of him. He gave us the confidence and wisdom we needed to get approved. Everything else was smooth sailing. We are forever grateful for the service given. Highly recommended!
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