FBC was recommended as the preferred lender by the seller of my home. I used them but there was no communication whatsoever throughout our process other than when they needed something. I also dealt with 3-4 different people and when I asked one a question, it was rerouted. Make your process simple for your client, not more complicated. One point of contact and not multiple. One person who actually wants your business vs making you feel like a number, only communicating through email, and then offering rates that aren't comparable to the market rate.
What did they do well? They did listen when I asked. They did also respond and were timely in their process but the process is way too complicated with too many hands for a customer. Simplify.
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Matt and the team was great genny and andrew. Had some last minute hiccups but matt came thru and really appreciate it
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FBC, Matt, and his team were very helpful during the mortgage process. We went with FBC as they were the preferred lender for our new construction builder. We appreciated their timely and easy to understand emails and they were available by phone when we had follow-up questions.
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FBC and the Matt McDuffee team were wonderful to work with. Our rate was very competitive. The process was smooth and timely. Would definitely recommend them and use them again!
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Worked with Matt McDuffee right from the start.Matt was very helpful helping us get approved.He walked us through the whole process,letting us know what documentation we needed to get and what to expect moving forward.We did have a miscommunication about the interest rate early in the process but we resolved it.
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I believe this is our fourth home purchased and we have used FBC with Team Matthew McDuffee every time. Like always Matt and his team were very professional, courteous and helpful getting through the process. We had a couple of hiccups but we worked through them and were able to close on house in time.
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This team was the absolute best throughout the entire process they kept me well informed and answer my questions in a timely manner FBC made my homebuying experience pleasure thank you
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It was so easy and comprehensive from the pre-approval to the closing. Highly recommended.
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Matthew and his team was awesome. and made my first time home buying experience a wonderful experience. Thank you.
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