Lena is very knowledgement, professional and courteous. If we had another opportunity to do so, we would definitely use her again.
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Lena was great. Responsive, polite, professional, and no nonsense. I would absolutely recommend her to anyone needing a mortgage or refi. Lena knows her stuff!
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It was remarkable how quick and easy this process was for us. Ms. Reid and her exceptional expertise laid the foundation for a very quick and relatively easy mortgage experience.
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Lena M.S. Reid and her associates provided constant guidance and feedback that led me through the mortgage process in approx 3 weeks. Lena is knowledgeable, accessible, responds immediately, and obviously is very experienced in her chosen field. I would highly recommend Ms Reid and FBC to any one seeking a mortgage.
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Lena was amazing! I had two seperate offers on my house that fell through eight days before closing. Yes both were eight days before closing. Lena was alway available to answer my questions and always promptly returned my emails and calls.
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This was the best mortgage experience we have ever had. Even though our situation was complicated, Lena Reid and her colleagues at FBC were with us every step of the way, with advice, encouragement, and support. We had a successful outcome, right on time -- the result of a very efficient process, but also one where we felt cared for.
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We felt we were working with FRIENDS to secure our loan and close on our property! Lena & Julie are hands down the best! They know exacly what was needed, when,and by whom ~ they were right there with answers to ALL of our questions (sometimes before we even asked).
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Once my husband and I decided to buy a second home in Florida, my most dreaded process was the loan! Lena did a great job of making things clear as far as what was needed and the overall process went very smoothly!
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Fortunatley, I knew how difficult the process has become. Everything was done within the time frame although some steps I took were repeated three times. The biggest issue was the last day when closing was done via the mail. There was no warning that our signatures required a notary or in some cases witnesses. Secondly, the paperwork arrived late with a requiremnet that it be returned that day. Again no warning of this requirment. Everyone was professional but more information of your expectatons would have been helpful.
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