VA home loan

Kevin Young was so helpful when I recently bought my home. I was able to close in three weeks because of his teams dedication to me.

The process lagged at times. At first, I was inundated with requirements for information that seemed to have a sense of urgency. Found out, this was not so. Information was necessary, but not right now, drop everything I was doing to get this done type of urgent. Realized that everything asked for was not really necessary at all. For instance, one request was for an enlarged picture ID. I never provided that and was never asked for that again. A couple of times, I was asked for the same items from two different people. I usually just responded to one. Guess it turned out OK, as we closed on time. I would not recommend the loan to be processed the builders preferred lender.

To not really know all the home owner verbiage and things of that nature; Kevin did a thorough job of explaining what we needed to know on a basic level. Was patient while explaining and was able to answer all questions. Would recommend him to anyone that’s in the market! Thank you!

A lot of e-mail communication that is vague. That ends up requiring me to chase down complete answers. Multiple request for the same documents. I think I sent my pay record 3-4 times, and bank records for the same month twice. I informed them that I’d be paying $203K at vlosing with a $57K final loan. They did it at $200K and a final $60K loan. Then at closing they had it at $194 & 60. I told them the number weren’t right. They checked and said that they were correct. The next day they called and said I owed them another $6000, and that they’d made a mistake. I had to take and hour off work plus my lunch hour to deliver newly signed and corrected documents as well as spend another $20 to wire more money because they refused s check or cash. My time and my losses and expenses to correct a mistake that I called out at the start. No apology no reimbursement/ compensation.