Kevin and his team were incredibly responsive, patient, knowledgable, and kind. Kevin took multiple calls from me well past working hours and answered all my questions expertly, and most importantly, honestly. We were required to provide what felt like mountains of documentation for the underwriters and there was some frustration on our behalf due to some inaccurate student loan data the FBC team had but they prodded us along gently and patiently nonetheless. My fiancée and I very grateful to Kevin, Heidi, and everyone else who helped us out along the way. Thank you guys so much!
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This was a very easy process and things moved very fast! The team was great! Kevin made sure fo call me frequently and was prompt in response to any needs I had. Thank you!
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Kevin Young was so helpful when I recently bought my home. I was able to close in three weeks because of his teams dedication to me.
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There were quite a few issues with the approval of the loan as we got closer and closer to the closing date, but Kevin and Heidi kept working to get it done, keeping me informed every step of the way.
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The process lagged at times. At first, I was inundated with requirements for information that seemed to have a sense of urgency. Found out, this was not so. Information was necessary, but not right now, drop everything I was doing to get this done type of urgent. Realized that everything asked for was not really necessary at all. For instance, one request was for an enlarged picture ID. I never provided that and was never asked for that again. A couple of times, I was asked for the same items from two different people. I usually just responded to one. Guess it turned out OK, as we closed on time. I would not recommend the loan to be processed the builders preferred lender.
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Kevin is absolutely wonderful to work with. It’s like having a friend on the “inside” that is working for you. He really cares about his clients as well as the community. His advice and support through closing was invaluable. He was polite, available, friendly, and knowledgable. We could not have done it without him.
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To not really know all the home owner verbiage and things of that nature; Kevin did a thorough job of explaining what we needed to know on a basic level. Was patient while explaining and was able to answer all questions. Would recommend him to anyone that’s in the market! Thank you!
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A lot of e-mail communication that is vague. That ends up requiring me to chase down complete answers. Multiple request for the same documents. I think I sent my pay record 3-4 times, and bank records for the same month twice.
I informed them that I’d be paying $203K at vlosing with a $57K final loan. They did it at $200K and a final $60K loan. Then at closing they had it at $194 & 60. I told them the number weren’t right. They checked and said that they were correct. The next day they called and said I owed them another $6000, and that they’d made a mistake. I had to take and hour off work plus my lunch hour to deliver newly signed and corrected documents as well as spend another $20 to wire more money because they refused s check or cash. My time and my losses and expenses to correct a mistake that I called out at the start. No apology no reimbursement/ compensation.
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