My husband and I met Jenn Todd as a preferred lender with the company we built with. Jenn was by far the best person to work with, especially during the stressful time of building a home! She listened to me vent multiple times, always super positive and encouraging and professional. Jenn is one of the nicest person I've ever met and was so patient during the process, explaining everything to help us understand what was happening and what to expect next, during the process of buying our home. Jenn communication and customer service was by far the best and would recommend her to anyone looking for a lender to buy a home.
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Jenn made a stressful event into a great experience. She helped me get into my amazing home and I am so grateful for her! Working with someone who is so knowledgeable and has such a great attitude was an amazing experience.....highly recommended!
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Our real estate agent provided us a list of names of loan officers, all of which he'd had positive experiences with and would recommend. I called a couple of them and was pleased, but then phoned Jennifer Todd and was instantly convinced she was the officer with who I would like to work. She verbalized her commitment to thorough and timely communication, recognizing the stressful nature of this process and how her role in keeping the client informed every step of the way can ease this anxious process. Jenn is the real deal! It's not just talk. She exceeded our expectations! From the beginning, she was very professional, yet possessed the most kind demeanor conveying her sincere care of us as well as the natural ability to instill trust in our relationship. She diligently worked with us to find the best loan option that suited our financial circumstances and patiently spent much time answering all my questions, which were many. Thanks, Jen! You're the best!
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Jennifer is very knowledgeable and tirelessly patient. From the start Jennifer put me at my ease. Jennifer answered every single question, even though some were quite dumb. She explained what was happening and prepared me for next steps in the process. Jennifer answered all my questions and concerns promptly and professionally. She took time out of her day to send me helpful tips and fun e-cards that always made me smile.
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My wife and I are now successful first time homebuyers, and a lot of that credit goes to Jennifer Todd's knowledge and assistance during the entire process. Through the intital discovery phase of trying to figure what our budget looked like based on different home prices, all the way through the closing, Jenn was there at each step of the way. We would both recommend her and FBC mortgage to anyone looking to work with a local lender in Florida!
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We couldn't have asked for a better experience purchasing our first home. Jenn Todd was so wonderful and gracious to us during the entire process. Jenn was organized, through, professional, kept us informed, explained things to us that would otherwise go over our heads, and she was always prompt to respond to questions/concerns. Jenn also made sure to review all of our options and guided us to the best financial decisions.
Thank you so much for all of your help in securing our loan for our first home. Your kindness and patience made all of the difference in our interactions. Thank you for your treating us as people rather than just home loan customers!!!
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