Jay johnson is an amazing loan officer. If it easnt for jay we would have not gotten this loan, or we would have walked. Jay helped us keep our sanity and faith while dealing with fbc. He is by for the only reason I would recommend fbc to anyone. Jay you are an amazing loan officer and person in general thank you for all your help and patience through are (loan processor/underwriter made ) difficult loan. I hope you get a raise or promotion after this. I wish i could say thank you to fbc but i wont, I will however say thank you to jay we are so greatful we had you as our loan officer.
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Absolute disaster. Guy did t even show up for closing in 500k home.
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Jay was very helpful throughout the process.
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They made everything easy and quick. I highly recommend FBC Mortgage LLC. Jay told me he could have it done in less than 4 weeks and we closed less then 4 weld like here told me.
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Our first experience with this company was quite good. 6 months later, they contacted me saying the rates had gone down and it was worth refinancing. I think they were doing that with a lot of people and between that and COVID, we did not receive the attention we received the first time. Hopefully that’s not indicative of how they will continue to do business.
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I was referred to Jay by a family member in OK. Jay was awesome. He responded immediately, regardless of what time I called (even with a 2 hour time difference). He handled everything very professionally and quickly, answering all of my countless questions. His staff, on the other hand, were very difficult. I cannot count the times I reiterated to call/text me if there was something urgent or I was trying to handle immediately. I do not have a desk job and do not sit on my email all day. I do not check it daily. I made this clear at the begining. Countless times, I would get a call from Jay about something that had not been handled because they had sent an email to me days prior without notifying me to look for it. I would immediately respond, but they would still take forever to deal with situations. This entire refinance took 5 months!!! They would make me handle things that were clearly their job (getting loan payoff information, etc.). Because this took so long, they made me do it multple times because it kept changing!!! Jay kept pushing them to get things moving, but it was like one hand didn't know what the other was doing. When it came time to sign my papers, that was a debaucle. I was not even told I was signing papers that day- Jay kept trying to get ahold of people to find out the status of paperwork and no one was calling me to tell me anything. Next thing I know, I have a notary calling me, telling me she has to come see me immediately (it is 4:45 pm) to sign my papers and it has to be done now. Fortunately, I was able to get another person to cover my patients during that time (we were very busy). This was a horrible experience with the staff. Jay was amazing, his staff was terrible.
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Jay and his team was super professional and answered all question's and concern's in a timely manner! Highly recommend Jay and his team for any new home or refi! Super quick closing and a super satified customers!!!!
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The process went well! Repeatedly heard how busy Mr. Johnson was, and that is why he was not responding when he said he would. Had to ask for updates several times.
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Jay and his team provided exceptional, friendly and fast service during the entire process! I highly recommend them to everyone I know looking to make a purchase or refinance! I will absolutely be a repeat customer! Thank you!!
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Going into our process we knew we would be a challenge. Never buying a home before, having horrid credit, but my the grace we got a approved, we then had to work towards and staying approved while every eye looked at our stuff with a fine tooth comb. The communication was lacking, even if there wasn’t an updated, I would have been nice to know a simple -nothing new today. It was a stressful process that I’m glad it’s over.... however he didn’t give up, he followed through and finally it all worked out. It took at more months than should, but we were partially to blame. But he kept it going. And got it closed when he could have “fired us”
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