James Maddox, Loan Officer at Reviews & Ratings

Loan Officer Profile

James Maddox

NMLS# 415423

Average Rating:

[37 Review(s)]

State(s) Served:

Current Employer: Loan Officer

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FBC Review by Shannon L
Reviewed March 28, 2019 | Rating:

FBC Review

Review Questions and Answers:

1. Loan Type Conventional	8. Did your loan close on time? Yes
2. Loan Term 30 Year Fixed	9. Was your loan program appropriate for your needs? Yes
3. When did you close the loan? 0 – 3 Months Ago	10. Was your call returned in a timely manner? Yes
4. Processor on Loan:	11. How likely are you to recommend your loan officer to others? Very likely
5. Do you feel you received a competitive rate? Yes	12. How likely are you to recommend the loan processor? Very likely
6. How did you hear about your lender? Realtor	13. How satisfied were you with the processing of your loan? Very satisfied
7. Branch? Monroe, GA	14. State Property In Georgia

James is awesome by Jessica U
Reviewed February 20, 2019 | Rating:

James helped me so very much and I will Never be able to thank him enough!! He worked hard to get me the best rate and into my house being able to afford it!!!

Review Questions and Answers:

1. Loan Type FHA	8. Did your loan close on time? Yes
2. Loan Term 30 Year Fixed	9. Was your loan program appropriate for your needs? Yes
3. When did you close the loan? 0 – 3 Months Ago	10. Was your call returned in a timely manner? Yes
4. Processor on Loan: Dawn	11. How likely are you to recommend your loan officer to others? Very likely
5. Do you feel you received a competitive rate? Yes	12. How likely are you to recommend the loan processor? Very likely
6. How did you hear about your lender? Realtor	13. How satisfied were you with the processing of your loan? Very satisfied
7. Branch? Monroe, GA	14. State Property In Georgia

Useful Tips

Ask for James Maddox he is the best!!

Poor Customer Service, Unprofessional by John O
Reviewed February 13, 2019 | Rating:

I wouldn’t recommend this lender.

Review Questions and Answers:

1. Loan Type Conventional	8. Did your loan close on time? Yes
2. Loan Term 30 Year Fixed	9. Was your loan program appropriate for your needs? Yes
3. When did you close the loan? 0 – 3 Months Ago	10. Was your call returned in a timely manner? Yes
4. Processor on Loan: Taylor Apuzzo	11. How likely are you to recommend your loan officer to others? Never
5. Do you feel you received a competitive rate? No	12. How likely are you to recommend the loan processor? Likely
6. How did you hear about your lender? Builder	13. How satisfied were you with the processing of your loan? Not satisfied
7. Branch?	14. State Property In Georgia

Useful Tips

Be careful when addressing concerns as James Maddox is particularly defensive and argumentative. It’s very difficult to express your concerns regarding your experience. James interrupts you which makes it difficult to fully address your concern. We are first time buyers and had a lot questions regarding a loan of this size. That said, my advise is to not contact James w/ questions or concerns outside of regular business hours as was not appreciated (by James in particular). We never closed on the loan with FBC. We choose to go elsewhere in light of our experience as detailed above.

Quick loans by Lilliam M
Reviewed January 09, 2019 | Rating:

James was very friendly and professional, he help thru all the process

Review Questions and Answers:

1. Loan Type Conventional	8. Did your loan close on time? Yes
2. Loan Term 30 Year Fixed	9. Was your loan program appropriate for your needs? Yes
3. When did you close the loan? 0 – 3 Months Ago	10. Was your call returned in a timely manner? Yes
4. Processor on Loan:	11. How likely are you to recommend your loan officer to others? Very likely
5. Do you feel you received a competitive rate? Yes	12. How likely are you to recommend the loan processor? Very likely
6. How did you hear about your lender? Realtor	13. How satisfied were you with the processing of your loan? Very satisfied
7. Branch? Monroe, GA	14. State Property In Georgia

abc by Carlene M
Reviewed October 13, 2018 | Rating:

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Review Questions and Answers:

1. Loan Type FHA	8. Did your loan close on time? Yes
2. Loan Term 30 Year Fixed	9. Was your loan program appropriate for your needs? Yes
3. When did you close the loan? 0 – 3 Months Ago	10. Was your call returned in a timely manner? Yes
4. Processor on Loan: FBC	11. How likely are you to recommend your loan officer to others? Very likely
5. Do you feel you received a competitive rate? Yes	12. How likely are you to recommend the loan processor? Very likely
6. How did you hear about your lender? Realtor	13. How satisfied were you with the processing of your loan? Very satisfied
7. Branch? Monroe, GA	14. State Property In Georgia

Useful Tips

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Requires care and feeding. by Tracy D
Reviewed August 10, 2018 | Rating:

These are great folks to work with, very friendly and responsive. However, a lot of things would have slipped through the cracks if I had not stayed on top of things.

Review Questions and Answers:

1. Loan Type Conventional	8. Did your loan close on time? Yes
2. Loan Term 30 Year Fixed	9. Was your loan program appropriate for your needs? Yes
3. When did you close the loan? 0 – 3 Months Ago	10. Was your call returned in a timely manner? Yes
4. Processor on Loan: Tayna Bonilla	11. How likely are you to recommend your loan officer to others? Neutral
5. Do you feel you received a competitive rate? Yes	12. How likely are you to recommend the loan processor? Likely
6. How did you hear about your lender? Realtor	13. How satisfied were you with the processing of your loan? Somewhat satisfied
7. Branch?	14. State Property In Georgia

Lender Response

We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We regret any miscommunication. We will use this experience as a training opportunity for our company.

1 Response More

Christy Talitha Davis by Christy D
Reviewed June 07, 2018 | Rating:

James and Tanya was very helpful with my needs. And always got back to me with any questions I had in a timely manner.

Review Questions and Answers:

1. Loan Type FHA	8. Did your loan close on time? Yes
2. Loan Term 30 Year Fixed	9. Was your loan program appropriate for your needs? Yes
3. When did you close the loan? 0 – 3 Months Ago	10. Was your call returned in a timely manner? Yes
4. Processor on Loan: Tanya Bonilla	11. How likely are you to recommend your loan officer to others? Very likely
5. Do you feel you received a competitive rate? Yes	12. How likely are you to recommend the loan processor? Very likely
6. How did you hear about your lender? Builder	13. How satisfied were you with the processing of your loan? Satisfied
7. Branch?	14. State Property In Georgia

Good Experience by Liz A
Reviewed June 04, 2018 | Rating:

James' s team was very knowledgeable. We had some issues, but James's team always did their best to help us with questions, and tried to resolve the issues quickly. Dawn Pham was fantastic, always available to help, responding emails quickly.

Review Questions and Answers:

1. Loan Type Conventional	8. Did your loan close on time? Yes
2. Loan Term 30 Year Fixed	9. Was your loan program appropriate for your needs? Yes
3. When did you close the loan? 0 – 3 Months Ago	10. Was your call returned in a timely manner? Yes
4. Processor on Loan: Dawn Pham	11. How likely are you to recommend your loan officer to others? Likely
5. Do you feel you received a competitive rate? No	12. How likely are you to recommend the loan processor? Very likely
6. How did you hear about your lender? Builder	13. How satisfied were you with the processing of your loan? Satisfied
7. Branch?	14. State Property In Georgia

Useful Tips

Ask a lot of questions, request information about locking rates.

Excellent Service!!! by Frances M
Reviewed March 10, 2018 | Rating:

The company provided us with an excellent service and communication. James Maddox was very friendly and professional.

Review Questions and Answers:

1. Loan Type FHA	8. Did your loan close on time? Yes
2. Loan Term 30 Year Fixed	9. Was your loan program appropriate for your needs? Yes
3. When did you close the loan? 0 – 3 Months Ago	10. Was your call returned in a timely manner? Yes
4. Processor on Loan: Dawn Pham	11. How likely are you to recommend your loan officer to others? Very likely
5. Do you feel you received a competitive rate? Yes	12. How likely are you to recommend the loan processor? Very likely
6. How did you hear about your lender? Builder	13. How satisfied were you with the processing of your loan? Very satisfied
7. Branch?	14. State Property In Georgia

Awesome by Harry W
Reviewed March 07, 2018 | Rating:

James as usual is very personable and professional

Review Questions and Answers:

1. Loan Type VA	8. Did your loan close on time? Yes
2. Loan Term 30 Year Fixed	9. Was your loan program appropriate for your needs? Yes
3. When did you close the loan? 0 – 3 Months Ago	10. Was your call returned in a timely manner? Yes
4. Processor on Loan: Fbc	11. How likely are you to recommend your loan officer to others? Very likely
5. Do you feel you received a competitive rate? Yes	12. How likely are you to recommend the loan processor? Very likely
6. How did you hear about your lender? Past Customer	13. How satisfied were you with the processing of your loan? Very satisfied
7. Branch?	14. State Property In Georgia

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