LACK OF COMMUNICATION TO SAY THE LEAST! WE USED FBC B/C THEY WERE RECOMMENDED TO US BY THE BUILDER OF OUR NEW HOME. WE WERE ASSIGNED A LOAN OFFICER, WHO SHORTLY QUIT. WE WERE ASSIGNED A SECOND LOAN OFFICER, HAD TO RESEND ALL THE INFORMATION A SECOND TIME AND WERE TOLD THAT WE WERE NOT APPROVED FOR THE LOAN, AFTER WE SIGNED CONTRACT ON THE HOME. HE THEN DISAPPEARED AND WE WERE REASSIGNED TO ANOTHER LOAN OFFICER AND HAD TO RESEND THE INFORMATION AGAIN. HE WAS VERY NICE AND KEPT REASSURING US THAT THE PROCESS WAS GOING SMOOTHLY. AFTER GOING THROUGH LOTS OF HOOPS W/ THE LOAN OFFICER WE RECIEVED A LETTER FROM THE BUILDER WITH OUR CLOSING DATE AND WALK THROUGH DATES. WE WERE GOING TO CLOSE ON 8/24. THE LOAN OFFICER ASSURED US THAT WE WOULD CLOSE ON THIS DATE. 8/24 ROLLS AROUND AND WE FIND OUT THAT OUR LOAN WAS NOT EVEN SUBMITTED TO USDA FOR APPROVAL, THEY FINALLY SUBMIT OUR LOAN TO USDA ON 8/27 AND NOW THEY SAY WE HAVE TO WAIT 10-13 DAYS FOR IT TO COME BACK. WHILE WE WAITED FOR IT TO COME BACK FROM USDA, MANY FBC EMPLOYEES EMAILED US REGARDING OUR INSURANCE, IT WAS SENT TO THEM A TOTAL OF 5 TIMES! OUR LOAN FINALLY CAME BACK FROM USDA, I CONTACTED THE TITLE COMPANY AND MADE SURE WE WERE READY TO CLOSE, THEY WERE WAITING FOR PAPERWORK FROM FBC. EVERYTIME WE CALLED FBC TO CHECK ON THE PAPERWORK NO ONE WAS AVAILIABLE TO TALK. NO PROCESSOR, NO LOAN OFFICER, NO ONE! WE FINALLY CLOSED ON 9/14 AT 3 P.M. THERE WAS NOT 1 REPRESENTATIVE THERE FROM FBC, MARONDA OR STEEL TITLE. THE CLOSER HAD NO ANSWERS TO OUR QUESTIONS AND KEPT TELLING US TO CONTACT THE LENDER FOR ANSWERS. I WILL NEVER REFER ANYONE TO THIS COMPANY. THANKFULLY OUR LOAN WAS SOLD TO CHASE AND WE DO NOT HAVE TO DEAL W/ THEM MUCH LONGER.