With our new construction build we were required to use one of their lenders. I was very disappointed in the care that was given to us during the last 6 months of our build. Any time I had a question or didn’t completely understand the process I would be met with repeatedly the same response like it was a script or at the very least a defensive agent. I would call with a question and then be returned with a problem that needed to be solved to move forward. It was like every event was almost too late. They weren’t calling me to resolve issues I was stumbling across issue when I would call to talk about something. Even up to the closing I was getting new forms(72 forms to be exact) to be signed that should have been done well before. It’s just unfortunate that it was such a negative experience. If I had to build a house again and a builder required me to use this lender I would have to find another builder that’s how dissatisfied I am.
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I recently closed on a house with the help of FBC Mortgage and I cannot praise them enough for the exceptional service they provided throughout the entire process. From the moment I first contacted them, I knew I was in the right hands. Their professionalism, expertise, and dedication to their clients are unparalleled, and they surpassed all of my expectations.
Christine Forest, my Loan Agent, was an absolute joy to work with. Her responsiveness and attention to detail made me feel confident and at ease every step of the way. She went above and beyond to accommodate all of my requests, ensuring a smooth and stress-free experience. Christine's vast knowledge and unwavering support made all the difference in my home buying journey, and I am truly grateful for her guidance.
If you're considering a mortgage lender, look no further than FBC Mortgage. Their top-notch service and commitment to their clients will leave you impressed and satisfied. I wholeheartedly recommend FBC Mortgage and Christine Forest to anyone in need of a mortgage loan. Trust me, you won't be disappointed!
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We are extremely pleased with the level of customer service we received from "team Heath" during our mortgage process. They worked very hard to process our loan and got everything done within a three week period. They were always available to take my phone calls and to answer any and all my many questions. I was kept up to date of every step of the loan process and I would definitely recommend Christine and her team to anyone that needs a mortgage and would definitely use them again, should the need arise.
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It was an awesome experience completing the process through my smart phone. And when I had questions Team Heath was very pleasant and helpful. I would definitely suggest this lender to others.
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Everything went very quick and smooth A+.
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Team Heath performed in an exemplary and professional manner. Always courteous and quick to respond to any questions or concerns. They made the whole process less stressful than we have experienced in past transactions of this type. We would without reservation recommend FBC. Our compliments and thanks to Christine, Karen and the rest of Team Heath and to FBC for putting together an outstanding team.
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The loan process could not have been simpler. The entire team guided us through the loan process. Most correspondences were emailed, but the "Heath Team" were always available by phone when we had questions. We would absolutely use them again for a home loan. Friendly, professional, simple and stress free!
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Amazing team to work with very organized, ultra responsive to questions, highly recommend.
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