Cathy Gapen, Loan Officer at FBC Mortgage, LLC Reviews & Ratings

Loan Officer Profile

Cathy Gapen

NMLS# 190225

Average Rating:

[8 Review(s)]

State(s) Served: AL, GA, MS

Current Employer: Loan Officer FBC Mortgage, LLC [Orange Orlando Florida]

www.cathygapen.com

Write a Review

Reviews Previous Employers

Lender Name ▲	County	City	State	Average Rating	Number of Reviews	Current Lender
InterLinc Mortgage Services, LLC		Birmingham	Alabama		2		Lender Profile
1

Filter By

Outstanding service professional by Gary C
Reviewed October 30, 2023 | Rating:

Very easy to work with and kept in touch with us every step of the way.

Review Questions and Answers:

1. Loan Type Conventional	8. Did your loan close on time? Yes
2. Loan Term 30 Year Fixed	9. Was your loan program appropriate for your needs? Yes
3. When did you close the loan? 0 – 3 Months Ago	10. Was your call returned in a timely manner? Yes
4. Processor on Loan:	11. How likely are you to recommend your loan officer to others? Very likely
5. Do you feel you received a competitive rate? Yes	12. How likely are you to recommend the loan processor? Very likely
6. How did you hear about your lender? Realtor	13. How satisfied were you with the processing of your loan? Very satisfied
7. Branch? Birmingham, AL	14. State Property In Alabama

Wonderful Experience by Brittany L
Reviewed August 18, 2023 | Rating:

Cathy and her team were wonderful to work with!! They made this process very smooth! I am very thankful for my co worker who recommended her to me!

Review Questions and Answers:

1. Loan Type FHA	8. Did your loan close on time? Yes
2. Loan Term 30 Year Fixed	9. Was your loan program appropriate for your needs? Yes
3. When did you close the loan? 0 – 3 Months Ago	10. Was your call returned in a timely manner? Yes
4. Processor on Loan:	11. How likely are you to recommend your loan officer to others? Very likely
5. Do you feel you received a competitive rate? Yes	12. How likely are you to recommend the loan processor? Very likely
6. How did you hear about your lender? Past Customer	13. How satisfied were you with the processing of your loan? Very satisfied
7. Branch? Birmingham, AL	14. State Property In Alabama

You can’t find a better team by Shamilla T
Reviewed May 01, 2023 | Rating:

A friend recommended Cathy to me and told me that she was amazing to work with. I took my friend’s advice and called Cathy and I have to say that was one of the best calls I made. They made the first-time home buying process a breeze and we were able to close very quickly. This is an amazing team and I highly recommend them!!

Review Questions and Answers:

1. Loan Type FHA	8. Did your loan close on time? Yes
2. Loan Term 30 Year Fixed	9. Was your loan program appropriate for your needs? Yes
3. When did you close the loan? 0 – 3 Months Ago	10. Was your call returned in a timely manner? Yes
4. Processor on Loan:	11. How likely are you to recommend your loan officer to others? Very likely
5. Do you feel you received a competitive rate? Yes	12. How likely are you to recommend the loan processor? Very likely
6. How did you hear about your lender? Other	13. How satisfied were you with the processing of your loan? Very satisfied
7. Branch? Birmingham, AL	14. State Property In Alabama

Job well done by Lyman S
Reviewed September 23, 2022 | Rating:

Thanks for doing your job well!

Review Questions and Answers:

1. Loan Type Conventional	8. Did your loan close on time? Yes
2. Loan Term 30 Year Fixed	9. Was your loan program appropriate for your needs? Yes
3. When did you close the loan? 0 – 3 Months Ago	10. Was your call returned in a timely manner? Yes
4. Processor on Loan: Lisa	11. How likely are you to recommend your loan officer to others? Very likely
5. Do you feel you received a competitive rate? Yes	12. How likely are you to recommend the loan processor? Very likely
6. How did you hear about your lender? Past Customer	13. How satisfied were you with the processing of your loan? Very satisfied
7. Branch? Birmingham, AL	14. State Property In Alabama

Useful Tips

Electronic signing was very helpful.

Job well done by Lyman S
Reviewed September 23, 2022 | Rating:

Thanks for doing your job well!

Review Questions and Answers:

1. Loan Type Conventional	8. Did your loan close on time? Yes
2. Loan Term 30 Year Fixed	9. Was your loan program appropriate for your needs? Yes
3. When did you close the loan? 0 – 3 Months Ago	10. Was your call returned in a timely manner? Yes
4. Processor on Loan: Lisa	11. How likely are you to recommend your loan officer to others? Very likely
5. Do you feel you received a competitive rate? Yes	12. How likely are you to recommend the loan processor? Very likely
6. How did you hear about your lender? Past Customer	13. How satisfied were you with the processing of your loan? Very satisfied
7. Branch? Birmingham, AL	14. State Property In Alabama

Useful Tips

Electronic signing was very helpful.

Best Service Ever!! by Erin T
Reviewed August 17, 2022 | Rating:

Cathy and her team are the only mortgage team I will ever work with! This was my second time working with them and they amaze me! They make the process so seamless and don’t mind answering all of my questions/emails. Everyone is so sweet and they really make you feel like family and that they care about your home and where you end up! Keep up the great work Gapen Team and I will send anyone looking your way without hesitation!!

Review Questions and Answers:

1. Loan Type Conventional	8. Did your loan close on time? Yes
2. Loan Term 30 Year Fixed	9. Was your loan program appropriate for your needs? Yes
3. When did you close the loan? 0 – 3 Months Ago	10. Was your call returned in a timely manner? Yes
4. Processor on Loan: Lisa Richeson	11. How likely are you to recommend your loan officer to others? Very likely
5. Do you feel you received a competitive rate? Yes	12. How likely are you to recommend the loan processor? Very likely
6. How did you hear about your lender? Past Customer	13. How satisfied were you with the processing of your loan? Very satisfied
7. Branch? Birmingham, AL	14. State Property In Alabama

Fantastic team by David M
Reviewed August 01, 2022 | Rating:

Cathy and her team are amazing. They made the entire home purchase process extremely pleasant. I would recommend to anyone.

Review Questions and Answers:

1. Loan Type Conventional	8. Did your loan close on time? Yes
2. Loan Term 30 Year Fixed	9. Was your loan program appropriate for your needs? Yes
3. When did you close the loan? 0 – 3 Months Ago	10. Was your call returned in a timely manner? Yes
4. Processor on Loan:	11. How likely are you to recommend your loan officer to others? Very likely
5. Do you feel you received a competitive rate? Yes	12. How likely are you to recommend the loan processor? Very likely
6. How did you hear about your lender? Past Customer	13. How satisfied were you with the processing of your loan? Very satisfied
7. Branch? Birmingham, AL	14. State Property In Alabama

Amazing by Aubrey K
Reviewed July 22, 2022 | Rating:

As always Cathy and her team are quick, reliable and professional. Also they actually care about you and I’m convinced they are angels on earth❤️

Review Questions and Answers:

1. Loan Type Conventional	8. Did your loan close on time? Yes
2. Loan Term 30 Year Fixed	9. Was your loan program appropriate for your needs? Yes
3. When did you close the loan? 0 – 3 Months Ago	10. Was your call returned in a timely manner? Yes
4. Processor on Loan: Cathy Gapen	11. How likely are you to recommend your loan officer to others? Very likely
5. Do you feel you received a competitive rate? Yes	12. How likely are you to recommend the loan processor? Very likely
6. How did you hear about your lender? Past Customer	13. How satisfied were you with the processing of your loan? Very satisfied
7. Branch? Birmingham, AL	14. State Property In Alabama

Useful Tips

Get documents they ask for to the ASAP