Barbara was super professional and knowledgeable. Any questions I had were answered promptly and the answers were easily understood. Barbara truly cares about her clients and was able to close on my house early.
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Buying a new home, especially for the first time can seem like a daunting task but not when you have FBC guiding your way. Barb Dini and her team were a heaven sent when I thought all was lost. She was responsive, kind, and very professional. They care about their clients but didn't treat me as such. She treated me like family. I could honestly say that my overall experience with FBC was one that changed my life.Thank you Barb Dini and Michelle Heller for making our dream a reality!!
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Barbara Dini and Diane Ostrander are the greatest at their jobs. Barbara Dini encouraged me and walked the entire journey with me even when it looked at little dim.They went above and beyond for me in accomplishing my dream of owning a home. They help made my dream a reality. They get an A+ rating awesome team.
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To start, communication was terrible and we had to send the same documents multiple times. The information we provided either didn't make sense to her or she didn't care to listen, because she kept giving us push back on what we wanted. She refused to lock in our interest rate when I had a 30 day window before closing. When I suggested to lock in our interest rate at 5.75% she refused and this was late in the week. On Monday afternoon, I reached out to her in order to ask about locking in my rate. She told me that she already did it that morning and did it without my permission. My mother then took my phone to talk to Barbara about her locking my rate without my permission and told my mom to be quiet. Barbara stated that I gave her permission in a text message and as my mother was reading my conversation between Barbara, I never gave her permission. Barbara then stated that she did not need my permission. Instead of getting a better interest rate of 5.75%, Barbara locked me in at 6.625%, which is ridiculous.
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we want to say Thank you to all the staff that collaborate in this dream, but especially to Mrs. Barbara Dini who for her professionalism, vocation and her spirit of helping unconditionally we managed to by our house, without her help we wouldn't have achieved this dream. Barbara Thank you! God bless you always and bless your professionalism.
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My husband and I went into our first homebuying experience a little intimidated. But Barbara set our minds at ease, guiding us through every step like the pro she is. She made confusing things clear through the entire process, even afterwards. We're so happy we chose FBC Mortgage!
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Lee Utley, Barbara Dini and Diane were the absolute best. They made me feel as if I was doing business with old friends. They answered all of my questions, returned calls promptly, and prepared me for the many challenges they would potentially come. Thank you guys, for everything!
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This is my second time working with Barb, she has been caring, courteous as well as professional, and knowledgeable in dealing with and acquiring both my mortgage and loan refinance. Each time she listens to my needs and intentions and goes above and beyond to try to make it happen as stressless as possible.
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This was my first experience applying for a mortgage and I have to say it was nerve wracking but I've heard horror stories from others about the process and I have to say I feel as if I struck gold with Barbara. Barb was very patient, friendly and thorough she went above and beyond putting me at ease.
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