After initial conversations the office or any loan officer were almost impossible to reach. Unless they want to talk to you, forget about leaving a message or expecting a quick response back. They covered my closing costs and that’s the only reason they got two stars. The confusion and ill instructed process made a first time home buying experience a nightmare. If you can go with your own lender then do so. Shaun Greene the loan processor was by far the best and deserves the second star.