We have never being to misinformed by this agent. She hardly return your call or text. She doesn’t give you a straight answer. Always she will get back with you and never do. And don’t answer you questions completely. This loan was lock in at 3.125%. But when closing documents came through we had close at 3.25%. Ask the agents why didn’t go up on the interest rate. She could not ask. This loan took almost 3 months to close. We couldn’t borrow the amount we wanted too. So we settle for a lower amount. And even that was like pulling teeth to get answer why. And borrowing a less amount out points and credit rate was over 10,000.00
I would never refer anyone to Shannon Keller with Fbc in pahrump.
With in a year or so we will go through another banking company. Don’t want deal with that type loan officer every again.
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Definitely got our money’s worth out of this company. Two thumbs up
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Shannon and Sophy were awesome too work with. I was always kept updated of where I was in the process. They were very knowledgeable and answered all of my questions immediately.
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I am very happy for her excellent and timely services. She is very knowleadgeable and easy to work with. I am very impressed with how fast and accurate she processed my loans. I am a very satisfied borrower or customer. Thank you.
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Couldn’t have done it without you
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I cannot tell you how amazing Shannon was at helping me and my family help us get the funding for our new family home that we love! Not only was Shannon fantastic, Sophy in her office was on top of her game at letting us know what we needed to get done. Not only do they know what they’re doing they are both very pleasant to talk to and don’t talk down or anything because you don’t know about the home buying process. The only one to go with, in my opinion, is Shannon Keller and Sophy Cabrera! They hit it out of the park!
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Shannon was very nice and amazing, kept us updated with any news until we finally closed.
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Shannon and Marissa C. are the ones you really need to see if you are interested in purchasing a home. These ladies rock it!!!! They really go above and beyond to keep you in the loop and make this trying process run smoothly.
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Thanks so much for making the house buying experience very easy. They walked you through every step and told you what was coming next so you were prepared. Very experienced and knowledgeable people. Everyone was super pleasant. I would definitely recommend these guys to everyone. 😀
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Despite the issues that I had with getting information to pay off my second mortgage, no fault of Shannon, this was a very good experience. The staff are very friendly and helpful. I was getting discouraged and they kept my spirits up through the whole re-financing process. I would definitely recommend using them.
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