Process was tedious, time consuming and when it came time to close ball was dropped costing us hundreds of dollars in hotels, food and drink and set us back 3 days on 1 week trip. Blame game between all parties on why ball dropped. My question is why was my loan sold to Chase bank prior to close causing another layer of underwriting and review?? If I wanted to go directly to a bank I would have. After close do what you want, prior to close service the loan and do what you were paid for.
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Sara, Elaine, and the team at FBC were terrific to work with, very responsive, knowledgeable and accommodating. I have recommended Sara on the Latitude Facebook site multiple times.
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Sara was fantastic and helped me through the mortgage process. Her professionalism and personal attention to my account was above par. Highly recommend.
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Sara worked hard on our loan to get us everything we asked for. She went above and beyond to get us through the Underwriter even though we had some challenges in getting the loan.
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Far too many tasks and up to the last minute requests for additional information. It was like the underwriter never loaned money before.
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Sara was very friendly and helpful.
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Sara and Juan helped make our mortgage process easy and with not much stress! A pleasure to work them both.
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Sara and team were extremely helpful and patient throughout the entire process. I could not be more thankful!
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From beginning to closing Sara Skaggs was always available to us answering questions in a very timely manner. She was very professional throughout the process.
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Had many loans and refinance over the years and this one was the best experience of all. Everyone was professional and very responsive. They even called me to lock in a good rate before they increased. Very very happy with their service and by the way they are all nice people
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