From the time we contacted Russ to receive information regarding refinancing our home to the time we actually finalized the process, we were handled with courtesy and professionalism. Russ and his team (Sandy and Jeannie) did a FANTASTIC job of keeping us informed along the way. They answered emails/phone calls promptly, and were thorough in all they did. PLUS, we received a better rate from them than anyone else was offering at the time. We will definitely recommend Russ/Pulaski to our family and friends!