Joanne L. Carsillo, Loan Officer at FBC Mortgage, LLC Reviews & Ratings

Loan Officer Profile

Joanne L. Carsillo

NMLS# 197363

Average Rating:

[75 Review(s)]

State(s) Served:

Current Employer: Loan Officer FBC Mortgage, LLC [Orange Orlando Florida]

www.joannecarsillo.com

Phone: 407-872-3383

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Amazing Experience by Jeffrey Z
Reviewed August 03, 2023 | Rating:

Joanne was absolutely amazing to work with! I needed a loan approval letter at a property and it was emailed to me within 10 minutes. Any email was responded to within an hour and on the rare occasion she didn't answer her phone I received a call back or text within minutes. No one does that today! She is an expert in her field, personable, was caring, understanding and held my had during a stressful underwriting process. It was like a friend helping me get a good deal and looked out for my best interest. She got everything done on time, my loan was very competitive and I recommend anyone looking for a loan to work with Joanne.

Review Questions and Answers:

1. Loan Type Jumbo	8. Did your loan close on time? Yes
2. Loan Term	9. Was your loan program appropriate for your needs? Yes
3. When did you close the loan? 0 – 3 Months Ago	10. Was your call returned in a timely manner? Yes
4. Processor on Loan:	11. How likely are you to recommend your loan officer to others? Very likely
5. Do you feel you received a competitive rate? Yes	12. How likely are you to recommend the loan processor?
6. How did you hear about your lender? Realtor	13. How satisfied were you with the processing of your loan? Very satisfied
7. Branch? Coconut Creek, FL	14. State Property In Florida

Excellent Service by John G
Reviewed May 08, 2023 | Rating:

Joanne kept me updated and took all of my phone calls in stride. An great person to work with

Review Questions and Answers:

1. Loan Type Conventional	8. Did your loan close on time? Yes
2. Loan Term 30 Year Fixed	9. Was your loan program appropriate for your needs? Yes
3. When did you close the loan? 0 – 3 Months Ago	10. Was your call returned in a timely manner? Yes
4. Processor on Loan: Joanne Carsillo	11. How likely are you to recommend your loan officer to others? Very likely
5. Do you feel you received a competitive rate? Yes	12. How likely are you to recommend the loan processor? Very likely
6. How did you hear about your lender? Builder	13. How satisfied were you with the processing of your loan? Very satisfied
7. Branch? Coconut Creek, FL	14. State Property In Florida

Great job by Paul G
Reviewed July 29, 2022 | Rating:

Joanne was great she made the entire process easy in a time that loans are not easy. Joanne stayed into her over the year we waited for the house to be built. And was able to save us a quarter point from the rate we locked in at.

Review Questions and Answers:

1. Loan Type Conventional	8. Did your loan close on time? Yes
2. Loan Term 30 Year Fixed	9. Was your loan program appropriate for your needs? Yes
3. When did you close the loan? 0 – 3 Months Ago	10. Was your call returned in a timely manner? Yes
4. Processor on Loan: Joanne	11. How likely are you to recommend your loan officer to others? Very likely
5. Do you feel you received a competitive rate? Yes	12. How likely are you to recommend the loan processor? Very likely
6. How did you hear about your lender?	13. How satisfied were you with the processing of your loan? Very satisfied
7. Branch? Coconut Creek, FL	14. State Property In Florida

Joann was great by Joseph B
Reviewed June 26, 2022 | Rating:

During this long process Joann worked very hard getting us the best rate possible. She was always there to answer all and any questions we had. Joann was always very responsive and always was in communication with us.

Review Questions and Answers:

1. Loan Type Conventional	8. Did your loan close on time? Yes
2. Loan Term 30 Year Fixed	9. Was your loan program appropriate for your needs? Yes
3. When did you close the loan? 0 – 3 Months Ago	10. Was your call returned in a timely manner? Yes
4. Processor on Loan: Joanne L. Carsillo	11. How likely are you to recommend your loan officer to others? Very likely
5. Do you feel you received a competitive rate? Yes	12. How likely are you to recommend the loan processor? Very likely
6. How did you hear about your lender? Builder	13. How satisfied were you with the processing of your loan? Very satisfied
7. Branch? Coconut Creek, FL	14. State Property In Florida

Useful Tips

Be patient ! Today's market is constantly changing

Highly Recommend by Desiree F
Reviewed February 27, 2022 | Rating:

Joanne Carsillo & her team were wonderful to work with, they were responsive, timely and helpful!

Review Questions and Answers:

1. Loan Type Conventional	8. Did your loan close on time? Yes
2. Loan Term 30 Year Fixed	9. Was your loan program appropriate for your needs? Yes
3. When did you close the loan? 0 – 3 Months Ago	10. Was your call returned in a timely manner? Yes
4. Processor on Loan:	11. How likely are you to recommend your loan officer to others? Very likely
5. Do you feel you received a competitive rate? Yes	12. How likely are you to recommend the loan processor? Very likely
6. How did you hear about your lender? Builder	13. How satisfied were you with the processing of your loan? Very satisfied
7. Branch? Coconut Creek, FL	14. State Property In Florida

Buyer by Daniel C
Reviewed January 20, 2022 | Rating:

The entire team.did a.great job.getting this across the finish line.

Review Questions and Answers:

1. Loan Type Conventional	8. Did your loan close on time? No
2. Loan Term 30 Year Fixed	9. Was your loan program appropriate for your needs? Yes
3. When did you close the loan? 0 – 3 Months Ago	10. Was your call returned in a timely manner? Yes
4. Processor on Loan:	11. How likely are you to recommend your loan officer to others? Very likely
5. Do you feel you received a competitive rate? Yes	12. How likely are you to recommend the loan processor? Very likely
6. How did you hear about your lender? Builder	13. How satisfied were you with the processing of your loan? Very satisfied
7. Branch? Coconut Creek, FL	14. State Property In Florida

Consumer by Antoinette Z
Reviewed December 15, 2021 | Rating:

Joanne Carsillo and Amanda Smith were excellent. They really helped streamline the process.

Review Questions and Answers:

1. Loan Type Conventional	8. Did your loan close on time? Yes
2. Loan Term 30 Year Fixed	9. Was your loan program appropriate for your needs? Yes
3. When did you close the loan? 0 – 3 Months Ago	10. Was your call returned in a timely manner? Yes
4. Processor on Loan: Amanda Smith	11. How likely are you to recommend your loan officer to others? Very likely
5. Do you feel you received a competitive rate? Yes	12. How likely are you to recommend the loan processor? Very likely
6. How did you hear about your lender?	13. How satisfied were you with the processing of your loan? Very satisfied
7. Branch? Coconut Creek, FL	14. State Property In Florida

Useful Tips

Provide all necessary documentation in the beginning of the process. It will save last minute headaches at the end.

Thank you by Christine J
Reviewed September 23, 2021 | Rating:

A very pleasant experience! Thank you for always being there, answering calls, fast response and most of all your patience and knowledge of the industry.

Review Questions and Answers:

1. Loan Type Conventional	8. Did your loan close on time? Yes
2. Loan Term 30 Year Fixed	9. Was your loan program appropriate for your needs? Yes
3. When did you close the loan? 0 – 3 Months Ago	10. Was your call returned in a timely manner? Yes
4. Processor on Loan: Stephanie Welch	11. How likely are you to recommend your loan officer to others? Very likely
5. Do you feel you received a competitive rate? Yes	12. How likely are you to recommend the loan processor? Likely
6. How did you hear about your lender? Builder	13. How satisfied were you with the processing of your loan? Very satisfied
7. Branch? Coconut Creek, FL	14. State Property In Florida

Useful Tips

Call Joanne for all of your mortgage needs.and refer friends and relatives. She is excellent!!

Vacation Home Loan by Brian M
Reviewed August 18, 2021 | Rating:

Had a very positive experience working with FBC. Our loan officer, Joanne Carsillo, was fantastic.

Review Questions and Answers:

1. Loan Type Jumbo	8. Did your loan close on time? Yes
2. Loan Term 30 Year Fixed	9. Was your loan program appropriate for your needs? Yes
3. When did you close the loan? 0 – 3 Months Ago	10. Was your call returned in a timely manner? Yes
4. Processor on Loan:	11. How likely are you to recommend your loan officer to others? Very likely
5. Do you feel you received a competitive rate? Yes	12. How likely are you to recommend the loan processor?
6. How did you hear about your lender?	13. How satisfied were you with the processing of your loan? Very satisfied
7. Branch? Coconut Creek, FL	14. State Property In Florida

Useful Tips

Have all your paperwork handy (bank statements, tax returns, etc)

703 Fringe Tree Ct deland by Timothy H
Reviewed August 05, 2021 | Rating:

very professional and responsive....great team led by Joanne Carsillo

Review Questions and Answers:

1. Loan Type Conventional	8. Did your loan close on time? Yes
2. Loan Term 30 Year Fixed	9. Was your loan program appropriate for your needs? Yes
3. When did you close the loan? 0 – 3 Months Ago	10. Was your call returned in a timely manner? Yes
4. Processor on Loan: Joanne Carsillo	11. How likely are you to recommend your loan officer to others? Very likely
5. Do you feel you received a competitive rate? Yes	12. How likely are you to recommend the loan processor? Very likely
6. How did you hear about your lender? Realtor	13. How satisfied were you with the processing of your loan? Very satisfied
7. Branch? Coconut Creek, FL	14. State Property In Florida

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