THIS COMPANY WAS AN EXPERIENCE THAT I WILL NEVER FORGET. THERE WERE SOME UPS, DOWNS, AND CURVES ALONG THE WAY. FOR THE MOST PART IT WENT BY SMOOTHLY. ALL INFORMATION WENT THROUGH. QUESTIONS THAT I ASKED WERE ANSWERED. EVERYTHING WAS EXPLAINATORY. THERE WAS HELP WHEN NEEDED. THE ONLY COMPLAINT I HAVE IS WHEN IT CAME TO CLOSING, THE DAY OF I WAS ASKED TO PRODUCE INFORMATION THAT WOULD TAKE MONTHS TO GET. IF I WAS ADDRESSED IN BEGINNING OF PROCESS, ALL PLANS WOULD OF WENT WELL. THERE WAS ONE PARTICULAR STAFF BY THE NAME OF LAURA DAVISON, PHENOMINAL SHE IS. SHE DID HER JOB WELL, SHE ASSISTED AND REASSURED ME OF WHAT INFO I NEEDED. SHE TOUCHED BASES ON EVERY TIP. SHE WAS VERY GENUINE AND PROFESSIONAL. THANK YOU
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They were amazing and helped me with all of my mortgages and needs
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Jennifer, thank you for your professionalism and advise throughout the entire process. I really appreciate your flexibility and understanding. You represent your company very well, and will have my highest recommendation to anyone I know shopping for a loan.
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Jennifer, Laura and team were excellent, I would recommend them to everyone I know. They stayed diligent through the process.
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I had nothing but frustration using FBC. No communication, no assistance, no response to questions. I even received a call from someone on a Saturday evening at 10:30 for backup information. Because of their lack of professionalism, my mortgage rate was higher than expected because they did not lock.
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Closing went smooth, Sue was very informational
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This is a follow up from a previous review I left. We were contacted by the bank with sincere apologies. After a long conversation we have been left satisfied. We understand that there are times of miscommunication and also human errors do happen. Knowing that we are working with a bank who truley cares really makes a difference. I honestly don't believe any other bank would have taken the time out to call us and apologize and listen to our concerns. This simple phone call really made us feel valued. So yes - it was a stressful experience but having a caring team was a wonderful unexpected touch.
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This could have been an easy transaction, but it wasn't. In the beginning we had many questions regarding our situation- which involved relocating and starting new jobs. After the initial interactions- which were great we had additional questions which we placed several calls to both the loan officer and processor for -these phone calls would go unreturned. Finally, toward the end, our calls would get returned. We asked several times if they had everything they needed, and were assured they did. We were upfront about our moving situation. A closing was scheduled - we packed our house up, hired movers, let our lease expire. We thought we would be moving into our new home. We went to our new city ahead of the movers by a few days to get ready. The day before we were scheduled to close we were told that the bank over looked a detail that would not allow us to close. Not only could we not close but we wouldn't be able to close for another 3 weeks. We were left without a home, without our belongings, with a need to rent a storage unit. This was not a minor detail. We were left homeless with a small child. It was devastating. Thankfully we were able to stay with relatives but the added expense of the storage unit and movers for a second time were very unplanned. After the screw up jennifer was exceptional. I wish she could have been so prudent to start with, maybe we would not have had the issue we had. It's hard to recommend someone after they over looked a major detail. Maybe because of us it won't happen again. Hopefully not.
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Our biggest problem was a huge lack of communication from people working on our loan. Not sure who it should've been but trying to get answers to questions took forever, and getting emails to e-sign with no info or timetable threw things off for us. Just tell people what's going on so they know what to do! Simple communication could've made this a much better process. Because of how poor they communicated and the frustration we had to deal with, I wouldn't recommend them to a friend.
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