Jeanne Kloster, Loan Officer at Reviews & Ratings

Loan Officer Profile

Jeanne Kloster

NMLS# 1535692

Average Rating:

[3 Review(s)]

State(s) Served:

Current Employer: Loan Officer

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Horrible by Vince M
Reviewed May 11, 2017 | Rating:

They don't make words strong enough for me to express how absolutely unpleasant my experience was with the purchase of my first home through FBC

Review Questions and Answers:

1. Loan Type FHA	8. Did your loan close on time? No
2. Loan Term 30 Year Fixed	9. Was your loan program appropriate for your needs? Yes
3. When did you close the loan? 0 – 3 Months Ago	10. Was your call returned in a timely manner? No
4. Processor on Loan: Pamela Keller	11. How likely are you to recommend your loan officer to others? Never
5. Do you feel you received a competitive rate? Yes	12. How likely are you to recommend the loan processor? Never
6. How did you hear about your lender? Other	13. How satisfied were you with the processing of your loan? Not satisfied
7. Branch?	14. State Property In Florida

Useful Tips

The best tip I can give is find someone els

Lender Response

We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the complex nature of your title issue, we were delayed. These were required documents that are submitted to multiple levels. If there was a duplicate request, we regret any miscommunication. We will use this experience as a training opportunity for our company.

1 Response More

First time home buyer by Joshua W
Reviewed May 05, 2017 | Rating:

Process seemed to go pretty smoothly, had a minor snag at the end but all was fixed quickly. Jeanne made herself available at all hours to answer questions and concerns.

Review Questions and Answers:

1. Loan Type USDA	8. Did your loan close on time?
2. Loan Term 30 Year Fixed	9. Was your loan program appropriate for your needs? Yes
3. When did you close the loan? 0 – 3 Months Ago	10. Was your call returned in a timely manner? Yes
4. Processor on Loan:	11. How likely are you to recommend your loan officer to others? Likely
5. Do you feel you received a competitive rate?	12. How likely are you to recommend the loan processor? Neutral
6. How did you hear about your lender? Realtor	13. How satisfied were you with the processing of your loan? Somewhat satisfied
7. Branch? Orlando, FL	14. State Property In Florida

Tri County by Tammy D
Reviewed April 26, 2017 | Rating:

Good communication, easy process and informative

Review Questions and Answers:

1. Loan Type Conventional	8. Did your loan close on time? No
2. Loan Term 30 Year Fixed	9. Was your loan program appropriate for your needs? Yes
3. When did you close the loan? 0 – 3 Months Ago	10. Was your call returned in a timely manner? Yes
4. Processor on Loan: Pamela Keller	11. How likely are you to recommend your loan officer to others? Likely
5. Do you feel you received a competitive rate? Yes	12. How likely are you to recommend the loan processor? Likely
6. How did you hear about your lender? Other	13. How satisfied were you with the processing of your loan? Satisfied
7. Branch?	14. State Property In Florida