Communications between myself and the loan specialist was the worse. There was no way of contacting her over the phone. All was done via email. It was frustrating not receiving an answer right away, specially if you're a first time home owner. Her assistant Dylan always requested me to wait on the specialist to receive an answer to my questions so no help there. I was told by Debra that she receives 500-600 emails a day and could not respond right away. It was one questions after the other as the emails were not to the point or clear most of the time. There were many things that changed from beginning to end. There was information I was not told about until closer to closing. Debra was not informative.

FBC team are very professional and able to answer my questions. I really like their automated process of reviewing statuses of my loan via website. And I'm able to upload documents as well, which makes it painless. I would recommend them to friends and family.

The staff were friendly and acted in a very professional manner. They were easy to deal with and, when we had questions, their response was very prompt.

Debra Clarke helped myself and my husband obtain a VA Loan for our new home. She was able to answer every single one of my questions no matter how wacky they may have been. Her estimates were accurate and the Loan process was seamless. Thank you Debra for everything you do!

Had a very good experience with FBC Mortgage Company. Kept us informed of everything that was happening throughout the process and made it very smooth.