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Home Loans today was great through the entire process. Asked for the necessary items, but nothing silly.
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Everything was done in a timely manner a couple of times the office went above and beyond to accommodate me as I was pushed for time.
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From the loan application process to the closing, Dan Sullivan and Kara Wasserburger gave exceptional service. Every time I had a question (and I had many along the way), they were both very quick to respond and were always helpful. Dan was especially helpful at the time we locked the interest rate, and was even able to get us a lower rate after we locked when I saw that the rates had dropped. We were so appreciative of his work on our behalf. I also loved the ability to upload documents into the portal. It's much easier than it used to be, when we had to send documents by mail. We have purchased several houses over the years, but this was by far the smoothest and most pleasant experience we have had with a home mortgage lender. I would have no reservations about recommending Home Loans Today and Dan and Kara to others.
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I'm very happy with the way my loan was processed and the professionalism of Dan and Kara.
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Dan walked us through the entire loan, made paperwork as easy as possible, was extremely helpful during the process. We had a few difficult moments and he made them easier while making the loan happen in the end.
Thank you Dan and Home Loans
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Dan and his team were very transparent the whole time with the process. HI team was readily available to answer questions by email and phone at all times and closing completed on schedule. I do have to say that my appraisal came back slightly lower than expected which due to this caused the company to only be able to give me a rate 1/8 of a point higher than I wanted but still was less than my current rate and what my lender was trying to offer. All and all I would definitely use him and his team again.
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Long story short, Dan was very helpful and informative in the beginning. I asked Dan many a times throughout the process if we were on target to close escrow on time and he reassured me we were. Fast forward to the day before closing and Dan discloses that there's an issue with our home appraisal from two weeks ago that was still not resolved; this was something that was completely out of our, my husband and I's hands. If it were not for the seller of the home, we may still be in escrow. Needless to say we closed escrow late BUT the worst part of it all was that we had to pay a rescheduling fee for our moving services we had scheduled because we did not close escrow on time. Worst first time home buyers experience for my husband and I!!
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Dan and Kara were great to work with. My application was smooth and my refi closed quickly and at a great rate!
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