April was very patient with me when explaining the process. My loan proved to be somewhat complicated, but her expertise mad it a breeze.
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April was very patient with me when explaining the process. My loan proved to be somewhat complicated, but her expertise mad it a breeze.
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The 2 star rating is because we actually closed on time despite our loan nearly falling apart towards the end and had some miracle workers above April who fixed the problem. I could write probably a 2 page paper describing the events that transpired with our loan but I'll keep this short; no one should ever fear they might not get their house 3 days before closing then fear again a day before closing because of the way she handles loans. We caught her in a very big lie and found out a day before closing what she did with our loan, the entire process up until the week of closing was smooth with some bumps but overall pleasant until the very end when we had to practically wrestle for our 1003 forms that we were told we could see "tomorrow" or "tonight" and were being told that a week prior then the last day told they'll be at the closing table. Not once did we actually get to see them and found a massive problem less then 24 hours before signing because we had to get our realtor on it and find out why we still don't have them. In the end the problem was solved by the people above April but we had to sit at the signing table nearly 4 hours waiting on documents and approvals. A very stressful string of events days before close that had my partner nearly in tears, again the problem was fixed and we're very happy with the outcome but all could of been avoided had our lender been honest at the start and could of taken our business elsewhere.
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The entire team was patient, kind, and very helpful walking my wife and I through our first home purchase. They put in the extra effort for financing and made sure that we closed on time.
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April and the rest of the staff at FBC made this process so simple! I never thought that my husband and I would be able to buy a home at age 22! They worked with us and the entire process took less than two months from start to finish. It was amazing and I would recommend them to anyone! Thanks April!!
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April Planter was wonderful.So was every one else from FBC.I will use them again and again.
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It was an easy process. Courtney Spakes is an amazing person and worker. I would recommend her to anyone that is looking to purchase a home to get started with her.
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From the very beginning, April kept us informed of what was coming before it happened so that nothing was a surprise! Our closing was smooth due in large part to the great team from FBC!
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Courtney & April were a God send for my family and I. They were so helpful with all the information that I questions about and also about TSAHC info to help with down payment assistance. We are so greatful for them.
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