As always, great job Andy and Cathy!!! I appreciate the entire team at FBC
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Andy did a terrific job guiding us through the re-fi process. he was very responsive to our calls and questions.
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Everything went well and on time very professional.
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Andy and FBC were friendly, knowledgeable, and efficient. They were able to get our refi done with the lowest rates and costs. Kept us in the loop the entire process and made everything easy. Definitely recommend.
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Overall, the service was no different than any other time I've refinanced. Everything was done online and that made it quick and easy. What I absolutely did not like is that I felt like I was lied to. I was told in the beginning that there would be no credit check and wouldn't you know it, there was a credit check. I was not happy but what could I do? Lo and behold what happens? ANOTHER CREDIT CHECK! And when I sent an angry email to the loan officer it was never addressed, not by phone or email. Again, what can I do about it? Nothing. So overall, if you're told you're not going to get your credit checked, expect it to be done twice.
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Andy gave us an extraordinary assistance until the closing; was always available and answer all of our question in a timely manner.
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Awesome customer service. This will be my second refi with FBC and the process was smooth and easy. Andrew was very professional and made the refi go a lot easier. Thank you!
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I have worked with Andy twice now on an FHA and now Conventional Loans. While I am learning, he is patient and thorough when explaining benefits and next steps. My recent refinance had a bunch of hiccups but Andy was able to help me get through them until getting me approved for a great rate!! If I ever need to refinance again, I will be sure to contact Matt’s team, and specifically reach out to Andy.
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Andy Dame shopped the best rates and kept me informed throughout the loan refinance process. He is very professional and I would recommend him without any hesitation.
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